James Tillman
Jackson,MO
Summary
Customer-oriented General Manager with 10+ years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Leader with sound judgment and strategic planner with comprehensive managerial acumen, offering vision and motivation.
Overview
16
16
years of professional experience
Work History
General Manager
West Elm For Williams-Sonoma, INC
Los Angeles, CA
10.2016 - 05.2022
- Directed Daily operations of $5.5M location.
- Managed team of 2 Managers, 2 Key Holders and 8 Designers.
- Rebuilt Team and Customer Experience.
- Held Weekly Management meetings and walk-throughs.
- Recruitment and Talent Development.
- Top GM to supply talent to LA district.
- Annual Inventory planning and execution.
General Manager Store 11
Urban Outfitters, Inc.
New York, NY
02.2015 - 07.2016
- Directed Daily Operations of $7.5M locations.
- Managed Team of 5 Managers, 3 Visual Managers, 1 Display Artist and up to 60 Sales Associates.
- Rebuilt Management Team, Sales Team and reset experience expectation.
- Accountable for sales, experience, service, development and loss prevention.
- Annual Inventory planning and execution.
Area Manager
Urban Outfitters, Inc.
New York, NY
08.2014 - 02.2015
- Directed multiple locations overseeing $13M in sales.
- Managed team of 12 Operating Mangers, 4 Visual Managers, 2 Display Artists and 90+ sales associates.
- Partnered with District and Regional Management.
- Human Resource Management including Coaching and Counseling, Problem Solving, Hiring and Development, Corrective Action and Termination.
Senior General Manager
Urban Outfitters, Inc.
New York, NY
11.2008 - 08.2014
- Directed Daily Operations of $21M location, Urban Outfitters Top volume Flagship location.
- Managed 12 Operators, 4 Visual Managers, 3 Display Artists and 160+ Sales Associates at peak.
- Top Leader in talent development and retention for NYC Market 2009-2016.
- Elevated Customer and Associate experience.
- Innovator of product receiving process for Urban Outfitters North America and UK, presented at Home Office.
Assistant Store Manager
Urban Outfitters, Inc.
New York, NY
04.2006 - 11.2008
- Support General Managers vision for $21M location.
- Directly responsible for store operations, established templates for store scheduling, payroll, sales ledger, performed audits and increased loss prevention controls.
- Oversee hiring, recruiting and development of Management, Leads and Sales Associates.
Education
High School Diploma -
Waynesville Sr. High School
Waynesville, MOSkills
- Strategic and Efficient
- Passion for Recruiting, Talent Development, Growth and Retention
- Project Management during Facility Renovation
- Goal Oriented
- Focus and Follow-Through
- Loss Prevention
- OSHA Requirements
- Passion for Employee Safety and Moral
- Loss Prevention
Timeline
General Manager
West Elm For Williams-Sonoma, INC
10.2016 - 05.2022
General Manager Store 11
Urban Outfitters, Inc.
02.2015 - 07.2016
Area Manager
Urban Outfitters, Inc.
08.2014 - 02.2015
Senior General Manager
Urban Outfitters, Inc.
11.2008 - 08.2014
Assistant Store Manager
Urban Outfitters, Inc.
04.2006 - 11.2008
High School Diploma -
Waynesville Sr. High School