Experienced Resident Assistant with 9 years of supporting residents in housing programs. Skilled in crisis intervention, de-escalation, and behavioral support, with a strong focus on resident safety and calm communication.
Overview
9
9
years of professional experience
Work History
Resident Assistant
SELFHELP MOVEMENT
Philadelphia, Pennsylvania
07.2015 - 07.2024
Provided crisis support and de-escalated conflicts using calm communication.
Coordinated communication of resident needs to counselors, nurses, and housing staff to facilitate timely support.
Implemented house rules to ensure a safe environment for all residents. and guided residents through program expectations.
Supported residents with daily living tasks in SELFHELP MOVEMENT housing program.
Recorded resident behavior and incident notes in case logs to ensure accurate tracking of resident progress.