JAMES TRUJILLO
Moriarty,NM
Summary
Accomplished industry leader offering many years of management expertise including staff training and development, performance evaluation, and continuous improvement. Focused and efficient with proficiency in financial reporting and budget adherence. Demonstrated success in evaluating P&L to achieve targets.
Overview
1
1
Certification
20
20
years of professional experience
Work History
GENERAL MANAGER/TRAVEL
CENTERS OF AMERICA
Mora, New Mexico
10.2022 - Current
- Led hiring, training, and scheduling for frontline and leadership teams to optimize workforce performance.
- Oversaw budgets, purchasing, and expense controls to ensure financial efficiency.
- Directed daily center operations across guest service, staffing, and facility standards.
- Resolved guest concerns and supported consistent service across all centers.
- Enforced safety procedures and compliance across center activities and work areas.
- Coordinated maintenance, vendor service, and equipment repairs to maintain operational continuity.
- Reviewed reports, forecasts, and labor plans to guide operational decisions.
Trainer Coordinator
MESD
Las Cruces, New Mexico
05.2021 - 09.2022
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked successfully with a a diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Completed day-to-day duties accurately and efficiently.
REFERRAL SPECIALIST/FIRST CHOICE
COMMUNITY HEALTHCARE
Moriarty, New Mexico
08.2019 - 05.2021
- Managed patient referrals for community healthcare service lines and specialists.
- Reviewed referral requests for completeness, accuracy, and medical documentation.
- Tracked authorization requirements and insurance verification for referral processing.
- Coordinated appointments with internal departments and outside provider offices.
- Communicated referral status with patients, families, and clinic staff.
- Documented referral activity in electronic health records and scheduling systems.
- Maintained confidentiality while handling sensitive community healthcare patient information.
- Communicated regularly with referring physicians, nurses, case managers, social workers, and other healthcare professionals regarding referral processes and requirements.
REGIONAL TRAINER
ALLTEL & VERIZON WIRELESS
Moriarty, NM
08.2006 - 08.2019
- Delivered regional training on wireless products, plans, and customer service standards.
- Coached store associates on device features, activation steps, and policy compliance.
- Assessed training needs across regions and tailored lesson content for store teams to enhance engagement.
- Created onboarding materials for retail sales teams at ALLTEL and Verizon Wireless to facilitate quicker adaptation.
- Led classroom sessions for new hires, support staff, and field representatives.
- Enhanced sales techniques, objection handling, and service plan explanations to improve associate confidence.
Education
BA - BUSINESS MANAGEMENT
University of Phoenix
ED -
University of New Mexico
Skills
- Operations management
- Budget management
- Project coordination
- Operational efficiency
- Process improvement
- Microsoft Excel
- Service design
- Team management
- Staff supervision
- Employee training
- Customer service
- Leadership
- Interpersonal skills
Certification
Licensure/2022-Present, Substitute Teacher State of New Mexico, School Coach State of New Mexico
VOLUNTEER EXPERIENCE OR LEADERSHIP
Volunteer Softball/Baseball Coach; Served as Secretary for local Baseball League; Was on disability from 2010 – 2018; Volunteered for homeless shelters in Albuquerque while on disability, NM; Sales Rep/Distributor for Advocare.
Timeline
GENERAL MANAGER/TRAVEL
CENTERS OF AMERICA
10.2022 - Current
Trainer Coordinator
MESD
05.2021 - 09.2022
REFERRAL SPECIALIST/FIRST CHOICE
COMMUNITY HEALTHCARE
08.2019 - 05.2021
REGIONAL TRAINER
ALLTEL & VERIZON WIRELESS
08.2006 - 08.2019
BA - BUSINESS MANAGEMENT
University of Phoenix
ED -
University of New Mexico