James Turner
Whitesboro,TX
Summary
I'm a retired US Army soldier, I have training as an IT specialist as well as medical training through the Army's tactical combat casualty care training programs held semi annually
Overview
3
3
years of professional experience
Work History
Information Technology Specialist
US Army
El Paso, TX
06.2020 - 09.2023
- Gathered data pertaining to customer needs to identify, predict and evaluate system and network requirements.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Installed security software to protect networks.
- Maintained inventory records of all installed equipment including software licenses.
- Conferred with network users about solutions to existing system problems.
- Devised automation, backup and recovery protocols to preserve and safeguard data.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Implemented system security and data assurance software.
- Maintained and controlled server room, wireless network and server infrastructure.
- Served as first point of contact for incoming technical service calls and emails.
Education
High School Diploma -
Whitesboro High School
Whitesboro, TX05-2019
Skills
- Software Updates
- End-User Support
- Task Prioritization
- Presentations
- IT Service Management
- Network Infrastructure Updates
- Information Security
- Hardware Updates
Timeline
Information Technology Specialist
US Army
06.2020 - 09.2023
High School Diploma -
Whitesboro High School