Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
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James Underwood

Tustin,United States

Summary

Skilled barista with background in high-volume coffee shops. Possesses strong knowledge of diverse coffee brewing methods and customer service skills. Known for creating comfortable customer environments and managing team workflow efficiently. Committed to maintaining cleanliness, quality, and customer satisfaction in all work areas.

Overview

5
5
years of professional experience

Work History

Barista

The Mugs
Irvine, CA
02.2025 - Current
  • Provided excellent customer service by handling inquiries and orders efficiently.
  • Operated coffee brewing equipment and maintained functionality regularly.

Kitchen Leader

Chipotle Grill
Irvine
12.2024 - 02.2025
  • Implemented quality control and health safety measures to guarantee customer satisfaction with each meal served.
  • Supervised kitchen staff to ensure efficient food preparation and service.

Crew Member

Chipotle Grill
Irvine
09.2024 - 11.2024
  • Followed strict hygiene guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
  • Developed strong knife skills through daily practice, increasing precision and speed in food preparation tasks.

Barista Shift Lead

Starbucks
Rancho Santa Margarita
07.2022 - 09.2024
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
  • Trained and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.

Barista/ Barista Trainer

Starbucks
Rancho Santa Margarita
11.2020 - 06.2022
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Recommended products based on a solid understanding of individual customer needs and preferences.

Education

Associate of Science - Mechanical Engineering

Saddleback College
Mission Viejo
08.2026

Skills

  • Team Collaboration
  • Inventory Control
  • Time Management
  • Adaptability and Flexibility
  • Cleanliness Standards
  • Attention To Detail
  • Cash Handling
  • Knife Handling
  • Multitasking Abilities
  • Effective Communication

Volunteer Experience

  • Community Service Member, Lions Heart, Rancho Santa Margarita, CA, Dedicated volunteer with Lions Heart, contributing to community service initiatives through teamwork and leadership. Committed to making a positive impact by supporting local projects, assisting those in need, and fostering community engagement. Passionate about service, responsibility, and giving back.
  • Merchandiser Volunteer Work, Capturing Couture, 06/01/16, 02/28/17, Rancho Santa Margarita, CA, Assisted in the production process for a local small business, contributing to the creation and packaging of products for distribution., Supported the team by helping with inventory management and ensuring timely and accurate fulfillment of orders., Gained valuable experience working in a small business environment, understanding the importance of efficiency and teamwork.

Timeline

Barista

The Mugs
02.2025 - Current

Kitchen Leader

Chipotle Grill
12.2024 - 02.2025

Crew Member

Chipotle Grill
09.2024 - 11.2024

Barista Shift Lead

Starbucks
07.2022 - 09.2024

Barista/ Barista Trainer

Starbucks
11.2020 - 06.2022

Associate of Science - Mechanical Engineering

Saddleback College