James Unverricht
Old Bridge,NJ
Summary
Nearly a decade of experience in customer service and have held several positions during my time at Wegmans. These positions include working a register, maintaining a clean and orderly parking lot while coordinating tasks, and the majority of my time performing maintenance throughout the store. Graduated from the EEST program at Lincoln Tech in Union, NJ with a 3.7 GPA. I have knowledge and experience with high and low voltage electrical systems. NCCER Core certified with Solar and Construction Site Safety certifications as well. I am most interested in security systems and hope to start a career in the field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Wegmans
Manalapan, NJ
10.2013 - Current
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Mentored new employees on procedures and policies to maximize team performance.
Service Technician
QE Solar
Springfield, NJ
10.2023 - 12.2023
- Conducted preventive maintenance on a variety of machines and systems.
- Installed new systems according to manufacturer specifications.
- Assisted with installation projects at both residential and commercial sites.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Traveled to customer locations to complete work for pre-set appointments.
Education
Electrical Systems
Lincoln Technical Institute
Union, NJ10.2022
High School Diploma -
Old Bridge High School
Matawan, NJ06.2013
Skills
- Process optimization
- Sales expertise
- Store maintenance
- Courteous demeanor
- Product organization
- Adaptive team player
- Retail sales customer service
- Problem-solving abilities
- Technologically savvy
- Customer relations
Languages
English
Native/ Bilingual
French
Professional
Certification
- NCCER Core Certification
- NCCER Intro to Solar
- NCCER Construction Site Safety Orientation
Timeline
Service Technician
QE Solar
10.2023 - 12.2023
Customer Service Representative
Wegmans
10.2013 - Current
Electrical Systems
Lincoln Technical Institute
High School Diploma -
Old Bridge High School