James Upton

• Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Analyzed and reported on key performance metrics to senior management.
• Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
• Assisted in recruiting, hiring and training of team members.
• Scheduled employees for shifts, taking into account customer traffic and employee strengths.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
• Acquired general standards and mosquito licenses through the Illinois Department of Agriculture.

• Maintained a safe work environment by adhering to established safety protocols and guidelines.
• Trained new technicians on standard operating procedures, ensuring consistency across the team.
• Performed troubleshooting and diagnosis on malfunctioning equipment.
• Maintained positive relationships with customers and sustained customer retention.
• Acquired structural pest control license through the IDPH.

Demolition and reconstruction of commercial interiors.

Responsible for timekeeping records for crew members.

Post job site inventory records.

Apprenticeship in masonry tile setting.

• Trained other employees in customer service, food safety, and performance requirements.
• Taught new team members correct procedures for all areas of operations.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Set positive example for team members by providing high-quality, efficient service.