JAMES VARGO
Canton,MI
Summary
Dynamic sales representative with over $300,000 in health insurance sales, closing 300+ accounts annually. Strong focus on customer retention with a 70% retention rate, while effectively leading and training a team to boost customer satisfaction ratings by 75%.
Overview
10
10
years of professional experience
Work History
Sales Representative
The Baldwin Group
Tampa, Florida
07.2021 - Current
- Closing over 300 Client accounts in a year with over $300,000 in total Health Insurance sales for the past 4 years.
- Identified customer needs and recommended tailored offerings, contributing to increased profitability and revenue.
- Cultivated client relationships, resulting in improved customer satisfaction.
- Conducted product demonstrations to showcase features and benefits effectively.
- Trained new sales staff on company policies and product knowledge, ensuring effective onboarding.
- A total retention rate of 70% with ongoing headwinds and industry changes.
Quality Assurance and Drilling
Glass and Mirror Craft
Wixom, USA
10.2017 - Current
- Conducted quality control by scanning and inspecting pieces, maintaining internal defect rate under 3.5% and external rate under 0.75%.
- Assessed testing processes to ensure compliance with company quality standards.
- Repaired defective pieces to ensure quality standards were met.
- Programmed necessary pieces to meet production requirements.
- Resolved programming issues to ensure smooth operation.
- Operated and repaired drilling machine, achieving efficiency in production.
- Sort and manage pieces so that pieces that are due first are done first.
Assistant Manager
Taco Bell South Lyon
South Lyon, USA
07.2016 - 10.2019
- Planned and prepared workflow schedules, delegating tasks for 15-member team.
- Delegated daily tasks to team members to optimize group productivity.
- Trained team of 5 to deliver outstanding customer service, boosting customer satisfaction ratings 75%.
- Trained new employees to adapt to workflow and perform roles effectively. I have trained 5 employees fully.
- Created food orders based on customer demand in dining and drive-thru. for customers for dining and drive thru.
- Assisted customers in drive-thru and dining, ensuring positive experiences. for drive thru and dining run and keep track of the store and registers.
Education
Engineering and Emerging Technology -
Oakland Schools Technical Campus - SW
Wixom, MI01-2018
High School Diploma -
South Lyon High School
South Lyon, MI10-2016
Skills
- Sales strategy development
- Sales presentations
- Sales forecasting
- Lead and Referral prospecting
- Client negotiations
- Client relationship management
- Post-sales support
- Customer retention
- CRM proficiency
- Team leadership
- Time management
- Adaptability to change
Hobbies and Interests
- Home Improvement and Repair
- Cooking
- Music Editing
Certifications And Awards
- Perfect Attendance for the months of November 2016, January 2017, October 2016, February 2017, and March 2017
- Student of the Month for February 2017
- HAAS CNC Mill and Lathe (control) & (programming)
- NIMS Certification
Timeline
Sales Representative
The Baldwin Group
07.2021 - Current
Quality Assurance and Drilling
Glass and Mirror Craft
10.2017 - Current
Assistant Manager
Taco Bell South Lyon
07.2016 - 10.2019
Engineering and Emerging Technology -
Oakland Schools Technical Campus - SW
High School Diploma -
South Lyon High School