Summary
Work History
Education
Skills
Community Service/Accomplishments
Timeline
Generic

James Verderese

Erie,Pennsylvania

Summary

Enthusiastic Customer Service Representative with more than 9 years of customer service and variety adds value for ERIE by providing outstanding customer service, engaging with and building relationships with customers. Exhibits strong command of ERIE policies and engaged in development and offers quick and top quality service to customers. Operates expertly to consistently meet or exceed business quality and productivity standards.

Work History

First Notice of Loss Rep II

Erie Insurance
  • Maintain equanimity to deescalate sensitive situations and provide near perfect customer service
  • Handle customer complaints quickly and professionally to grow customer confidence and satisfaction
  • Demonstrated 'Above all in SERvIcE”' through 19 perfect surveys in first 8 months of employment
  • Exhibited initiative by pursuing non-ERIE affiliated opportunities such as personal DiSC assessment
  • Learn and follow all organizational policies and procedures to ensure claim accuracy and compliance
  • Create job aids to share with and assists teammates

Instructor

National Alliance on Mental Illness
  • Serving as mentor and role model for successful mental health recovery
  • Building partnerships between organization and groups such as ECCC
  • Ensuring safe and empathic environment while aiding struggling participants
  • Engage students and community as NAMI representative
  • Obtaining ongoing certification in skills such as Mental Health First Aid for Teens
  • Designing and execute changing weekly curriculum.

Front Office Supervisor

Erie Bayfront Sheraton Hotel
  • Trained and mentor new interns and employees
  • Communicated and coordinated with interdepartmental leadership
  • Resolved disputes between various parties
  • Ensured protection of revenue and assets for property
  • Followed-up/problem solved guest potential concerns.

Education

Some College (No Degree) - Business Management

Erie County Community College
Erie, PA

Skills

  • Strong Communication Skills

  • Continuous Professional Development

  • Advanced Computer skills

  • Flexible and Adaptable

  • Problem-Solving

  • Teamwork and Collaboration

Community Service/Accomplishments

  • Mental Health First Aid Instructor, Implementing ongoing MHFA certification and instructor training within Erie County Community College with aid from NAMI, Represented NAMI at MHFA annual summits and created engagement with groups such as Anne Arundel County Police Crisis Intervention Team, East Central University, and the Wheeler Clinic
  • First President of Erie County Community College Psychology Club, Oversaw the drafting and approval of club bylaws, Delegating tasks to newly elected club officers resulting in community volunteering, fundraising, social media presence, and more, Facilitating participation in community events such as NAMI’s Fabulous Golf Outing Fundraiser, Erie Pride Parade and Festival, and the Special Party for Special People, Operating as a liaison between the club, ECC, and other Community Organizations
  • Flagship Niagara League, Crewed the Brig Niagara at Tall Ships Festivals throughout Great Lakes, Participated in raising $450,000 for the community through festivals, Supplied tours to over 10,000 visitors aboard the SSV Brig Niagara, Conducted operations and maintenance aboard the SSV Brig Niagara
  • Speech and Debate Co-Coach/Judge, Mentored teens in communication, research, and enhanced skillsets, Graded competitors and provided detailed feedback on performance, Collaborated with other coaches and judges to ensure fair scoring, Facilitated ongoing education for improving contestant results

Timeline

First Notice of Loss Rep II

Erie Insurance

Instructor

National Alliance on Mental Illness

Front Office Supervisor

Erie Bayfront Sheraton Hotel

Some College (No Degree) - Business Management

Erie County Community College

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James Verderese