Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level trainer position. Ready to help team achieve company goals.
Hi, I’m
Cheyenne Fulgham
FNOL Rep II
Erie,PA
Summary
Overview
7
years of professional experience
Work History
Erie Insurance Group
First Notice of Loss Representative II
04.2022 - Current
Job overview
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
Starbucks
Shift Supervisor/Crew Trainer
09.2019 - 04.2022
Job overview
- Assigned jobs based on employee strengths as a result of understanding the customer demand.
- Assisted upper management with daily operations to meet standards of service and quality.
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Provided coaching and mentoring to employees.
The Original Popcorn House
Crew Member
05.2019 - 12.2019
Job overview
- Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
- Built brand loyalty and accomplished customer satisfaction by listening to customers needs.
- Developed and executed performance management programs to increase employee engagement and productivity.
Perkins Restaurant & Bakery
Hostess
09.2018 - 11.2019
Job overview
- Enhanced guests' experiences by fulfilling special requests during visits
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Taught new team members correct procedures for areas of operations.
Burger King
Crew Member
02.2018 - 03.2019
Job overview
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
University of Phoenix-Online Campus Phoenix, AZ
Bachelor of Science from Industrial And Organizational Psychology
10.2025
University Overview
- Dean's List 1st 2023-current
- 3.61 GPA
- Relevant Coursework: Learning & Cognition, Business COmmunications, Visual Communications, Conflict Resolution
- National Honors Society Member
PA Cyber School Erie, PA
High school diploma
06.2019
University Overview
Skills
- Organizational Development
- Technical training
- Diversity and Inclusion
- Needs analysis
- Training delivery
- Customized training
- Presentation
Accomplishments
Accomplishments
- Adjuster License - Property/Casualty NC, KY, & WV
- CCO & FNOL Blended Pilot Apr 09, 2023 - Aug 31, 2024
- Diversity & Inclusion Champion Program Level I & II
- SPARK
Timeline
First Notice of Loss Representative II
Erie Insurance Group
04.2022 - Current
Shift Supervisor/Crew Trainer
Starbucks
09.2019 - 04.2022
Crew Member
The Original Popcorn House
05.2019 - 12.2019
Hostess
Perkins Restaurant & Bakery
09.2018 - 11.2019
Crew Member
Burger King
02.2018 - 03.2019
University of Phoenix-Online Campus
Bachelor of Science from Industrial And Organizational Psychology
PA Cyber School
High school diploma
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