Summary
Overview
Work History
Education
Skills
Timeline
Generic
Joshua Szparaga

Joshua Szparaga

Erie,PA

Summary

Dependable customer service professional with a strong work ethic. Proven ability to support and develop teams. Flexible and eager to tackle new challenges and projects.

Overview

9
9
years of professional experience

Work History

First Notice of Loss Representative II

Erie Insurance
Erie, PA
10.2024 - Current
  • CRM SME
  • Maintained Expert Wrap Up Metric with new CRM Tool during months of January and February despite it being non-impact
  • Passed West Virginia Licensing Exam
  • Mentor Certification
  • Assisted FNOL Senior team during June Outage by calling Enterprise to set up rental reservations for insureds.

Senior Tire and Battery Center Technician

Sam's Club
Erie, PA
05.2017 - 09.2024
  • Performed installation of tires and batteries, along with tire repairs and checks
  • Used experience and knowledge base to provide support and assistance to other technicians.
  • Trained new technicians on safe and proper procedures
  • Handled customer service tasks such as ordering tires and performing sales
  • Assisted with and led projects in the department

Education

High School Diploma -

Agora K-12 Cyber Charter

Skills

  • Customer support
  • Strong Work Ethic
  • Reliable
  • Flexible
  • Goal-oriented mindset

Timeline

First Notice of Loss Representative II

Erie Insurance
10.2024 - Current

Senior Tire and Battery Center Technician

Sam's Club
05.2017 - 09.2024

High School Diploma -

Agora K-12 Cyber Charter

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Joshua Szparaga