Paige Crowe
Erie,PA
Overview
15
15
years of professional experience
1
1
Certification
Work History
First Notice of Loss Representative II
Erie Insurance
Erie, PA
10.2023 - Current
- Managed inbound call operations from policyholders and agents to document new loss reports across various insurance categories.
- Handle all interactions with a focus on empathy and understanding.
- Documented claim information accurately to support efficient workflow and operational continuity.
- Assessed, analyzed, and escalated complex or high-priority claims to ensure timely resolution.
General Manager
Charter Foods
Erie, PA
07.2023 - 10.2023
- Monitored employee performance through timely evaluations and constructive feedback. Supported employees with guidance on job-related issues. Documented performance consistently and accurately.
- Resolved customer and employee escalations, ensuring positive outcomes through effective communication.
- Executed delegation of responsibilities with clarity and appropriateness to enhance team productivity.
- Oversaw store operations, ensuring compliance with company standards and fostering a positive company image.
Pack Process Assistant
Amazon
Tracy, CA
10.2021 - 07.2023
- Coordinated with area manager to monitor and sustain departmental headcounts and volume output levels.
- Oversaw movement of over 100 associates to uphold wall standards while collaborating with team members to optimize workflow according to individual needs.
- Managed staffing resources to ensure compliance with allocated departmental hours.
Store Manager
Wireless Lifestyle/Wireless Vision
Modesto, CA
08.2018 - 10.2021
- Evaluated sales findings to uncover areas for enhancement and effectively conveyed necessary improvements to sales team.
- Conducted regular performance-based coaching and handled corrective action conversations
- Oversaw weekly execution of operational tasks while monitoring pricing and promotional offers.
- Resolved customer complaints efficiently, improving overall satisfaction ratings.
Assistant Store Manager
McDonalds
Angels Camp, CA
07.2011 - 10.2018
- Adapted to high-pressure situations, delivering results that exceeded production benchmarks.
- Assisted in analyzing reports to identify scheduling and sales opportunities. Supported staffing decisions based on actual versus predicted sales data.
- Addressed and de-escalated customer and employee issues, consistently achieving favorable resolutions.
- Managed shift activities and strategically allocated staff to ensure seamless business operations.
Education
High School Diploma -
Bret Harte Union High School
Angels Camp, CA06-2014
Skills
- Conflict Management/Resolution
- Critical Thinking
- Performance Consulting
- Customer Support
- Sales Planning/Executing
- Business Growth and Retention
Certification
- West Virginia, North Carolina and Kentucky adjuster licensed
- First Notice of Loss Mentor Certified
- Ethical Decision Making in Risk Management Course (Ethics 311)
Timeline
First Notice of Loss Representative II
Erie Insurance
10.2023 - Current
General Manager
Charter Foods
07.2023 - 10.2023
Pack Process Assistant
Amazon
10.2021 - 07.2023
Store Manager
Wireless Lifestyle/Wireless Vision
08.2018 - 10.2021
Assistant Store Manager
McDonalds
07.2011 - 10.2018
High School Diploma -
Bret Harte Union High School