Summary
Overview
Work History
Education
Skills
Hobbies and Interests
References
Personal Information
Affiliations
Timeline
Generic

James Wagner

Milton,USA

Summary

Dynamic store manager with a proven track record at InstaLoan, excelling in customer satisfaction and engagement. Enhanced team productivity through effective delegation and training, while implementing strategies that boosted customer loyalty. Skilled in inventory management and cash handling, consistently delivering exceptional service and resolving issues promptly.

Overview

4
4
years of professional experience

Work History

Store Manager

InstaLoan
Milton, FL
03.2024 - Current
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Delegated work to staff, setting priorities and goals.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Organized promotional events to increase product awareness.
  • Established customer service standards and monitored staff compliance.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Resolved customer complaints in a timely manner.
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.

Shift Lead/Manager

Moe's Southwest Grill
Pace, USA
04.2022 - 02.2024
  • Managed kitchen staff and ensured efficient food preparation and service
  • Oversaw inventory management and ordering to maintain optimal stock levels
  • Implemented new customer service training program resulting in increased customer satisfaction ratings
  • Implement new strategies to increase customer loyalty and engagement, such as loyalty programs or special promotions, to drive repeat business and enhance brand reputation.
  • Enhance team collaboration and morale by organizing team-building activities and recognition programs for employees, leading to increased productivity and employee satisfaction at Moe's Southwest Grill.
  • Develop and conduct regular team building activities and training sessions for employees to foster a positive work environment and enhance teamwork skills, ultimately improving overall team performance and morale.

Cashier

Panera
Tampa, USA
02.2021 - 01.2022
  • Managed cash and credit transactions efficiently, handling up to $2,000 per shift
  • Addressed customer inquiries and guided them to desired products
  • Maintained cleanliness and organization of the front drawer and drive-through window
  • Enhance customer experience by engaging in conversations and providing personalized recommendations based on the menu and customer preferences.

Education

High School Degree -

Homeschooled
Tampa
01.2022

Skills

  • Customer satisfaction
  • Customer engagement
  • Customer loyalty
  • Productivity
  • Food preparation
  • Inventory management
  • Customer service
  • Bank and safe deposits

Hobbies and Interests

  • Writing novels
  • Martial arts

References

  • Jake Webster, Moe's Southwest Grill, 8507369058
  • Cruzanta Crowl, Moe's Southwest Grill, 8507368058

Personal Information

Age: 21

Affiliations

  • I like to write and I am currently working on a few novels
  • I enjoy working on my computer

Timeline

Store Manager

InstaLoan
03.2024 - Current

Shift Lead/Manager

Moe's Southwest Grill
04.2022 - 02.2024

Cashier

Panera
02.2021 - 01.2022

High School Degree -

Homeschooled

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James Wagner