James Walker
Long Prairie,MN
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Reynolds Warehouse
Long Prairie, MN
02.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Care Representative
Gutches Asylum Entertainment Center
Gutches Grove, MN
03.2019 - 01.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Contributed to team success, consistently achieving call center performance metrics.
- Managed high call volume with exceptional professionalism and efficiency.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Proficient in Microsoft Word, Excel and microsoft teams. Live agent, hubspot, and some freshdesk.
Education
High School Diploma -
K12 High School
Reston, VA06.2020
Skills
- Scheduling
- Account updating
- Call Management
- Paperwork Processing
- Complaint resolution
- Data Collection
- Appointment Scheduling
- Consultative Sales
- Product Knowledge
- Promotional support
- Sales closing
- Microsoft Office Suite
- CRM Software
- Building rapport
- Active Listening
- Research
- Shipping procedures understanding
- Professional telephone demeanor
- Spreadsheets
- Problem-solving abilities
Accomplishments
Graduated with honors.
Proficient in word doc.
Proficient in Excel.
Proficient in Microsoft teams.
Timeline
Customer Service Representative
Reynolds Warehouse
02.2021 - Current
Customer Care Representative
Gutches Asylum Entertainment Center
03.2019 - 01.2020
High School Diploma -
K12 High School