James Walton
Riverside,CA
Summary
Customer Service Specialist with proven ability to prioritize tasks and excel in fast-paced environments. Demonstrated success in team collaboration to achieve both personal and organizational objectives. Expertise in resolving escalated customer support issues efficiently. Adaptable and quick to learn, with a strong commitment to continuous improvement and effective change management.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Designated Defense Security Services-Las Vegas, NV
Las Vegas
11.2022 - 08.2025
- Assisted individuals with information and resources.
- Greeted vendors and visitors at arrival
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Security Guard
MSG Sphere-Las Vegas, NV
Las Vegas
08.2023 - 07.2025
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Customer Service Representative/Call Center
LeafFilter Gutter Protection-Las Vegas, NV
Las Vegas
05.2022 - 10.2023
- Schedule appointments and answer questions regarding leaf filter gutter protection
- Receive calls/ transfer and etc from Inbound and also make outbound calls regarding leaf filter Gutter protection
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Security Guard Officer
PalAmerican Security-Las Vegas, NV
Las Vegas
01.2022 - 03.2022
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
Security Guard Officer
Big 5 Distribution-Riverside, CA
Riverside
04.2021 - 11.2021
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Security Guard Officer
TransWest Security-Bakersfield, CA
Bakersfield
01.2018 - 03.2021
- Kept accurate documentation of activities and delivered timely documents
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
- Delivered prompt service to prioritize customer needs.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
Security Guard Officer
American Guard Services-Fresno, CA
Fresno
08.2014 - 03.2017
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
- Promptly responded to inquiries and requests from prospective customers.
Event Staff/Security Guard
CSC (Contemporary Services Corporation)-Fresno, CA
Fresno
09.2012 - 11.2015
- Assisted individuals with information and resources.
- Greeted vendors and visitors at arrival
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
- Improved resolution time with effective problem-solving for customer complaints.
Education
High school diploma -
East Central High School
Las Vegas, NV05.2002
Skills
- Customer service and support
- Telemarketing and guest services
- CRM software proficiency
- Microsoft Office applications
- Active listening and communication
- Problem resolution and complaint handling
- Empathy and patience
- Reliability and data collection
Personal Information
Certification
- Guard Card
- Driver's License, 06/01/24, 06/01/29
- PERC Card
Timeline
Security Guard
MSG Sphere-Las Vegas, NV
08.2023 - 07.2025
Security Officer
Designated Defense Security Services-Las Vegas, NV
11.2022 - 08.2025
Customer Service Representative/Call Center
LeafFilter Gutter Protection-Las Vegas, NV
05.2022 - 10.2023
Security Guard Officer
PalAmerican Security-Las Vegas, NV
01.2022 - 03.2022
Security Guard Officer
Big 5 Distribution-Riverside, CA
04.2021 - 11.2021
Security Guard Officer
TransWest Security-Bakersfield, CA
01.2018 - 03.2021
Security Guard Officer
American Guard Services-Fresno, CA
08.2014 - 03.2017
Event Staff/Security Guard
CSC (Contemporary Services Corporation)-Fresno, CA
09.2012 - 11.2015
High school diploma -
East Central High School