James Warden
San Antonio,TX
Summary
Motivated professional offers several years of experience leading cross-functional teams and completing projects on-time. Seamlessly manages workloads and meets challenging deadlines and quality benchmarks. Strong understanding of common web technologies, languages, and frameworks. Skilled Solutions Engineer with background in designing and implementing complex technical solutions that align with business needs. Strengths include exceptional problem solving, project management skills, and ability to communicate clearly across technical and non-technical teams. Noteworthy impact in previous roles through successful deployment of optimized systems resulting in improved efficiency and cost reduction.
Overview
30
30
years of professional experience
Work History
Solutions Engineer
Securitas USA
San Antonio, TX
02.2020 - 01.2025
- Adapted estimates to reflect changes in scope, materials, and labor requirements.
- Negotiated contracts with vendors for best possible prices while maintaining quality standards.
- Managed estimation processes by preparing specialty subcontractor bid packages, material procurement for project management, contract reviews and action list preparation.
- Reviewed designs and drawings to identify any potential risks or discrepancies in order to provide accurate estimates.
- Conducted site visits to assess potential challenges and incorporate risk assessments into project estimates.
- Obtained bids from vendors and subcontractors to make cost-effective selections.
- Collected data and information from vendors, sub-contractors and teammates to determine exact costs for all aspects of each project.
- Developed full-scope estimates for use in project bidding and design-build projects.
- Facilitated pre-construction meetings to align project team on scope, budget, and timeline.
- Worked closely with clients to understand their needs and develop scope of work documents.
- Maintained confidentiality of client and prospective client information, protecting individual interests and business partnerships.
Service Techni
Phoenix Integrated Store Consultants
San Antonio, TX
12.2011 - 02.2020
- Responded promptly to customer inquiries concerning their security alarm system status or performance.
- Restored malfunctioning devices to original functionality and replaced as necessary.
- Assisted customers with programming their own security alarms via remote access software programs.
- Trained customers on how to properly operate their new or upgraded security alarm system.
- Provided technical support, troubleshooting, and repairs for security alarm systems.
- Maintained and serviced existing security alarm systems with attention to detail.
- Inspected fire and security alarm systems for both commercial and residential customers.
- Repaired any issues related to false alarms caused by faulty equipment or improper installation techniques.
- Identified needs of customers promptly and efficiently.
Service Technician/Installer
Johnson Controls
San Antonio, TX
01.1995 - 12.2011
- Conducted routine maintenance and repairs on mechanical systems and industrial equipment.
- Identified needs of customers promptly and efficiently.
- Completed day-to-day duties accurately and efficiently.
- Completed routine maintenance and repair.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
High School Diploma -
O.W. Homes
San Antonio05-1990
Skills
- Account planning
- Sales presentation
- Customer relationship management
- Client relationship building
- Strong relationships
- Service coordination
- Sales strategies implementation
- Account relations
U.S. Army
- Military Police Officer (1991-1994)
Timeline
Solutions Engineer
Securitas USA
02.2020 - 01.2025
Service Techni
Phoenix Integrated Store Consultants
12.2011 - 02.2020
Service Technician/Installer
Johnson Controls
01.1995 - 12.2011
High School Diploma -
O.W. Homes
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