James Waters
Shamong
Summary
Professional in claims management, prepared to lead and enhance claims operations. Strong focus on team collaboration and achieving impactful results. Skilled in analyzing claims, resolving discrepancies, and ensuring compliance with regulations. Reliable and adaptable, consistently meeting evolving needs and challenges. Effective communicator with keen eye for process improvement and proactive approach to problem-solving.
Multi-line Claims Supervisor dedicated to quality investigation, adjustment and supervision of diverse cases. Blends strategic planning and leadership strengths to establish top-performing claims departments. Trains and mentors staff, optimizing compliance with policies, procedures and applicable laws.
Overview
1
1
Certification
28
28
years of professional experience
Work History
Claims Supervisor
Gallagher Bassett Services Inc.
06.2026 - Current
- Led claims processing team to ensure timely and accurate claim resolutions.
- Monitored compliance with regulatory requirements, minimizing risk for the organization.
- Analyzed claims data to identify trends and provide strategic recommendations for operational enhancements.
- Coordinated audits of claims processes to ensure adherence to company policies and industry standards.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
Claims Supervisor
CSAA Insurance Group
05.2017 - 12.2025
- Supervised daily claims operations, ensuring adherence to policies and procedures.
- Mentored team members, fostering skill development and improving service delivery.
- Analyzed claim trends to identify areas for process improvement and efficiency gains.
- Collaborated with cross-functional teams to resolve complex claims issues effectively.
- Conducted performance evaluations, providing constructive feedback to enhance team productivity.
- Monitored performance metrics regularly, identifying areas for improvement and implementing corrective measures accordingly.
- Built talented teams of 7 claims adjusters dedicated to timely and compliant resolutions.
Claims Supervisor
Liberty Mutual Insurance
11.1998 - 05.2017
- Supervised claims processing team to ensure timely resolution of customer inquiries.
- Developed training programs that improved staff performance and enhanced service delivery.
- Implemented process improvements that streamlined claims handling, reducing turnaround times.
- Monitored adherence to regulatory requirements, ensuring compliance across all claims operations.
- Developed strong relationships with external partners such as medical providers, attorneys, and investigators to facilitate effective information exchange during claim investigations.
- Assigned to sales staff as claims liaison for account acquisition.
- Assigned to Northeast territory as claims liaison for dedicated group of accounts, attended quarterly meetings.
Education
Bachelor of Science - Criminal Justice, Psychology
Rutgers University
Camden, NJ05-1998
Skills
- Performance Metrics & KPI's
- Team Mentorship & Coaching
- Talent Development
- Workload Allocation
- Policy interpretation
- Team motivation
- Legal compliance
- AI Integration
Certification
- Adjuster Property & Casualty License in the following states:
- Connecticut - North Carolina
- Delaware - Oklahoma
- Florida - Rhode Island
- Georgia - South Carolina
- Indiana - Vermont
- New Hampshire - West Virginia
- New Mexico - Wyoming
Timeline
Claims Supervisor
Gallagher Bassett Services Inc.
06.2026 - Current
Claims Supervisor
CSAA Insurance Group
05.2017 - 12.2025
Claims Supervisor
Liberty Mutual Insurance
11.1998 - 05.2017
Bachelor of Science - Criminal Justice, Psychology
Rutgers University