Summary
Overview
Work History
Education
Skills
Certification
Hobbies
Timeline
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James Watkins

Davenport

Summary

Proactive Sales Administrative Assistant with a strong managerial operational background. Proven track record in optimizing processes, enhancing efficiency, and supporting teams. Exceptional organizational and communication skills, coupled with a results-driven approach. Experienced in streamlining operations and fostering a collaborative work environment. Committed to delivering top-notch support to drive sales success and overall business growth.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales Administrative Assistant

Omni Hotels & Resorts
07.2023 - Current
  • Created and maintained reports, documents and presentations to assist with administrative support.
  • Leveraged Salesforce Delphi system to generate reports and analytics related to sales activities and revenue data.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

F&B Manager (LID)

Omni Hotels & Resorts
06.2022 - Current
  • Demonstrated key skills to operate within a 4 Diamond Resort.
  • Offered friendly and efficient service to customers, & handled challenging situations with ease.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Resolved problems, improved operations and provided exceptional service.
  • Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.

K-12 Substitute Teacher

Kelly Services
10.2021 - 05.2022
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Implemented outlined grading and assessment techniques to document growth, development and knowledge advancements during teacher absence.

Store Operations Manager

Florida Liquors
12.2019 - 07.2020
  • Delegated daily tasks to employees, streamlining daily progress and efficiency
  • Appraised inventory levels every week and ordered new merchandise to keep quantities well-stocked
  • Upheld great standards of leadership for employees, consistently leading by example for best-in-class retail work
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.

Store Manager

Menchies Champions Gate
11.2016 - 01.2020
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels
  • Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries
  • Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability up 11%
  • Discovered areas of improvement by generating monthly operational and sales reports

Education

Bachelor of Science - Business Leadership And Organization

Valencia College
Orlando, FL
05.2022

Associate of Science - International Business

Valencia College
Orlando, FL
05.2021

High School Diploma -

Ridge Community High School
Davenport, FL
05.2018

Skills

  • Business Development
  • Coaching and mentoring
  • Staff training/development
  • Stakeholder relations
  • Human resources management
  • Effective leader
  • Project development
  • Employee reviews
  • Product development
  • Conflict resolution
  • Strategic Planning
  • Operations management
  • Customer Service
  • Quality Assurance

Certification

  • MSSC Certified Production Technician
  • ServSafe

Hobbies

  • Entrepreneurial startups, developed E-Commerce websites utilizing Shopify webpages and made sales through the platform.
  • Aviation enthusiast with flight time on record, working towards a Private Pilots License.

Timeline

Sales Administrative Assistant

Omni Hotels & Resorts
07.2023 - Current

F&B Manager (LID)

Omni Hotels & Resorts
06.2022 - Current

K-12 Substitute Teacher

Kelly Services
10.2021 - 05.2022

Store Operations Manager

Florida Liquors
12.2019 - 07.2020

Store Manager

Menchies Champions Gate
11.2016 - 01.2020

Bachelor of Science - Business Leadership And Organization

Valencia College

Associate of Science - International Business

Valencia College

High School Diploma -

Ridge Community High School

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