James Wilkins
Smyrna,GA
Summary
Results-driven management professional with proven track record of leading successful programs and initiatives. Known for fostering collaboration and achieving impactful outcomes. Reliable and adaptable, skilled in strategic planning and team leadership.
Overview
19
19
years of professional experience
Work History
Program Director
ELW Youth Association
Cartersville, Georgia
03.2007 - Current
- Implemented educational, social intervention and athletic programs for a non-profit 501(c)(3) organization for over 200 youth, ages 6-17
- Supervising all the gyms and making game schedules for the summer league
- Reviewed financial information for currency and accuracy. Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
- Spoke with community organizations to boost outreach and highlight programs successes
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
- Enhanced employee management by developing schedules, tracking time and administering payroll
- Spearheaded daily staff meetings to identify improvement strategies, discuss policy updates and facilitate open communication
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands
- Maintained inventory count, tracked usage and documented variances
Team Leader
Delta Airlines
Atlanta, Georgia
05.2011 - 04.2025
- ALA-Ramp operator ensures customers receive the luggage as well as ensures the safety of planes.
- Enhance Delta brand and make customers air travel experience as smooth and enjoyable as possible
- Led cross-functional teams to optimize operational workflows and enhance productivity.
- Developed and implemented strategic initiatives to improve service delivery and customer satisfaction.
- Analyzed performance metrics to identify areas for process improvements and cost reductions.
- Collaborated with stakeholders to align departmental goals with organizational objectives.
- Streamlined reporting processes, increasing accuracy and efficiency in data management systems.
Auxiliary Equipment Operator
Georgia Power
Cartersville, Georgia
06.2011 - 08.2012
- To inspect and maintain vital equipment for plant operations
- Also operate computer programs for the plant to ensure the safety and effectiveness of the plant
- Conducted routine inspections and maintenance on equipment to optimize performance and prevent downtime.
- Collaborated with team members to coordinate efficient workflow and enhance productivity on job sites.
- Implemented process improvements that increased operational efficiency and reduced equipment malfunctions.
- Led safety meetings to promote awareness of best practices, resulting in a safer work environment.
Education
Bachelor of Science - Sports Management, Mass Communication
University of West Georgia
Skills
- Program leadership
- Strategic planning
- Regulatory compliance
- Operations oversight
- Customer service experience
- Budgeting and financial management
- Curriculum development
- Conflict resolution
- Coaching and mentoring
- Community engagement
Timeline
Auxiliary Equipment Operator
Georgia Power
06.2011 - 08.2012
Team Leader
Delta Airlines
05.2011 - 04.2025
Program Director
ELW Youth Association
03.2007 - Current
Bachelor of Science - Sports Management, Mass Communication
University of West Georgia