James Wnuczek
Milwaukee,Wisconsin
Summary
Goal-driven service manager offering several years of successfully establishing and maintaining good working relationships with customers to encourage customer retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
31
31
years of professional experience
Work History
Patron Services Manager
First Stage
Milwaukee, Wisconsin
11.2013 - Current
- Analyzed data to determine trends in attendance, revenue, and demographics.
- Prepared financial statements detailing income from tickets sold at each event.
- Processed refunds or exchanges as needed while adhering to established policies.
- Assisted in recruiting, interviewing, hiring, training, and evaluating new personnel.
- Monitored ticket sales, cash flow, and inventory levels on a daily basis.
- Resolved customer complaints or inquiries promptly and courteously.
Assistant Box Office Manager
Marcus Center
Milwaukee, WI
11.2000 - 11.2013
- Managed inventory levels of tickets printed for each show or event held at the venue.
- Tracked daily ticket sales reports to monitor performance against budget goals.
- Identified opportunities for cost savings initiatives within the box office department.
- Provided training and guidance to new staff members on all aspects of box office operations.
- Participated in monthly meetings with management team to discuss upcoming projects and issues.
Assistant Box Office Manager
Summerfest
Milwaukee, WI
02.1993 - 07.2010
- Organized special events such as VIP shows, pre-sales, artist meet and greets.
- Provided exceptional customer service by responding to inquiries, resolving complaints, and addressing special requests in a timely manner.
- Coordinated with vendors to ensure timely delivery of products or services.
Education
High School Diploma -
UW-Milwaukee
Milwaukee, WISkills
- Sales Support
- Technical knowledge
- Service Delivery
- Operations Management
- Business Analysis
- Staff Development
Affiliations
- Playwriting
- Film Making
Accomplishments
- Multiple Employee of the Month Awards
References
References available upon request.
Timeline
Patron Services Manager
First Stage
11.2013 - Current
Assistant Box Office Manager
Marcus Center
11.2000 - 11.2013
Assistant Box Office Manager
Summerfest
02.1993 - 07.2010
High School Diploma -
UW-Milwaukee