James Woollard
Saint Cloud,FL
Summary
Operations Manager with extensive experience at Room Raiders Escape Games, specializing in staff training and customer service enhancement. Proven ability to develop efficient procedures and manage inventory effectively, resulting in improved guest experiences. Strong communication and problem-solving skills contribute to achieving operational excellence and high-quality results.
Overview
16
16
years of professional experience
Work History
Operations Manager
Room Raiders Escape Games
Lake Worth, FL
07.2017 - Current
- Trained and supervised staff in customer service and game facilitation.
- Developed standard operating procedures to enhance game setup efficiency.
- Managed daily operations of immersive escape game experiences, ensuring high-quality guest interactions.
- Monitored inventory levels for props and materials used in games.
Delivery Assistant
UPS
Lake Worth, FL
09.2023 - 01.2024
- Sorted and organized packages by destination for efficient delivery routes.
- Communicated with customers regarding delivery status and issues.
- Maintained cleanliness and organization in the delivery area and vehicles.
- Collaborated with team members to improve workflow and efficiency.
- Ensured that all deliveries were complete, accurate and on time.
- Assisted with loading and unloading product from trucks.
- Utilized GPS navigation systems for efficient routing purposes.
- Adhered to company policies regarding safe driving practices at all times.
- Recorded package information accurately for tracking and reporting purposes.
Restaurant Waiter
Duffys Sports Grill
Boynton Beach, Florida
03.2009 - 09.2019
- Provided excellent customer service to enhance dining experience at popular sports grill.
- Took accurate food and drink orders for guests in fast-paced environment.
- Delivered food and beverages promptly to tables, ensuring satisfaction of patrons.
- Maintained cleanliness and organization of dining area for optimal guest comfort.
- Greeted customers, answered questions, and recommended specials to increase profits.
Education
Associate of Arts - Nursing
Palm Beach State College
Lake Worth, FL01-2018
Skills
- Staff training and onboarding
- Customer service and support
- Problem solving and troubleshooting
- Effective communication
- Leadership and management
- Market research and analysis
- Inventory management
- Time management
Affiliations
- Enjoy working with my hands and building various objects.
- Sports fan who likes to stay active.
Accomplishments
- Communications specialist who has spoken in front of thousands.
- Team building and development.
References
References available upon request.
Timeline
Delivery Assistant
UPS
09.2023 - 01.2024
Operations Manager
Room Raiders Escape Games
07.2017 - Current
Restaurant Waiter
Duffys Sports Grill
03.2009 - 09.2019
Associate of Arts - Nursing
Palm Beach State College