James Xiong
Bethel Heights,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing. Goal-oriented individual versed in greeting high-volume customers and recommending merchandise based on individual requirements and skilled at creating displays to promote higher sales, completing cash register transactions, and maintaining accurate records of all transactions.
Overview
3
3
years of professional experience
Work History
Sales Associate
Tang's Asian Market
12.2023 - Current
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Greeted customers entering store and responded promptly to customer needs.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Shift Leader
Marco's Pizza
07.2022 - 11.2023
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted regular reviews of operations and identified areas for improvement.
- Maintained database systems to track and analyze operational data.
- Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Boosted overall sales with effective upselling techniques and exceptional product knowledge.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Completed cash and credit card transactions accurately using POS software.
- Worked flexible hours across night, weekend, and holiday shifts.
- Delivered services to customer locations within specific timeframes.
- Strengthened communication skills through regular interactions with others.
Sales Associate
Champs Sports
09.2021 - 05.2022
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
Go! Calendars Games & Toys
09.2020 - 02.2021
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Managed efficient cash register operations.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Generated new sales leads to achieve and exceed monthly sales goals.
- Monitored customers for signs of security concerns and escalated issues to management.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Har-Ber High School
Springdale, AR05.2021
Skills
- Merchandising knowledge
- Product and Service Sales
- Sales and Promotions
- Point of sale operation
- Merchandising understanding
- Sales Goals Attainment
- Cash Handling Accuracy
- Item Ticketing and Pricing
- Cash Drawer Management
- Ability to Lift 40 pounds
- Goal Setting and Tracking
- Flexible Schedule
- Supervision and leadership
Languages
Hmong
Professional Working
Timeline
Sales Associate
Tang's Asian Market
12.2023 - Current
Shift Leader
Marco's Pizza
07.2022 - 11.2023
Sales Associate
Champs Sports
09.2021 - 05.2022
Sales Associate
Go! Calendars Games & Toys
09.2020 - 02.2021
High School Diploma -
Har-Ber High School
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