James Young-McCrea
Upper Darby,PA
Summary
Adept at field operations and customer service, I excelled at Comcast by enhancing team productivity and customer satisfaction through expert technical support and collaborative problem-solving. Leveraging skills in diagnostics and workplace safety, I consistently delivered high-quality results, contributing to significant project successes. My ability to manage time effectively and work cohesively with teams underscores my professional achievements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Field Technician
Comcast
06.2022 - 05.2024
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Identified potential problems and prevented equipment failure through performing regular equipment inspections.
- Prepared and submitted reports to document work performed and provide progress updates to management.
- Assisted in training new hires on company protocol, increasing overall productivity within the department.
- Delivered high-quality work by diligently following standard operating procedures.
- Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.
- Calibrated new and existing equipment for optimal performance.
Warehouse Associate
FedEx:Ground
10.2020 - 05.2022
- Worked safely around moving machinery.
- Consistently lifted materials weighing as much as 70 pounds.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
- Displayed adaptability by taking on various roles within the warehouse as needed, including receiving, shipping, or inventory control duties.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
Sales Associate
Shoe Carnival
09.2019 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Warehouse Packer
Flynn O'Hara
07.2019 - 09.2019
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
- Packed, weighed and shipped items per customer specifications.
- Verified items packaged and address on boxes matched customer order invoices to avoid shipping errors.
- Operated tape machines, scales and label printers to package items correctly.
- Added packed boxes to conveyor belts for movement to shipping stations.
Education
High School Diploma -
Tacony Academy Charter High School
Philadelphia, PA06.2019
Skills
- Field Operations
- Workplace Safety
- Data Collection
- Equipment Installation
- Technical Support
- Network Connectivity
- System Upgrades
- Diagnostics and troubleshooting
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Excellent people skills
- Cash Register Operation
- Upselling
Certification
Certified Forklift Operator
Timeline
Field Technician
Comcast
06.2022 - 05.2024
Warehouse Associate
FedEx:Ground
10.2020 - 05.2022
Sales Associate
Shoe Carnival
09.2019 - 01.2021
Warehouse Packer
Flynn O'Hara
07.2019 - 09.2019
High School Diploma -
Tacony Academy Charter High School