James Zebell
Milwaukee,WI
Summary
Reliable and hardworking professional works autonomously or in teams to serve several customers per shift. Experience managing staff and day-to-day operations. Thriving interpersonal and multitasking skills honed in fast-paced customer-focused environment.
Overview
2
2
years of professional experience
Work History
Bartender/server
Foxtown brewery
Mequon, WI
06.2021 - 07.2023
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Developed good working relationships with fellow employees through effective communication.
- Attended regular training sessions to stay updated on new products or trends.
- Processed payments accurately and efficiently with POS system.
- Greeted customers and provided excellent customer service.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Provided drink suggestions to customers based on their preferences.
- Upsold customers from shelf to premium brands to help boost sales.
- Effectively multitasked within fast-paced environment.
- Managed accurate bar tabs and processed cash and credit card transactions.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Barback
Wurst Bar
Milwaukee, WI
04.2022 - 08.2022
- Maintained a clean work environment by sweeping floors and disposing of trash.
- Continuously monitored beverage stock levels during peak hours of operation.
- Delivered food orders from kitchen staff to customers at the bar in a timely fashion.
- Demonstrated knowledge of all products offered at the bar including specialty beers, wines, liquors, sodas, juices .
- Successfully managed multiple tasks simultaneously while providing quality service.
- Managed ice supply, ensuring bars were adequately stocked throughout shifts.
Camp Counselor
Camp Kindred
Milwaukee, WI
07.2021 - 07.2021
- Encouraged camper participation in recreational activities through enthusiastic leadership style.
- Conducted pre-camp orientation sessions for new campers and parents.
- Facilitated group problem-solving discussions to build positive relationships among campers.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
- Created an environment conducive to learning by implementing positive reinforcement strategies.
Education
High School Diploma -
Whitefish Bay High School
Milwaukee, WI06-2019
Skills
- Outstanding customer service
- Handling Difficult Customers
- Staff Management
- Strong multitasking
- Team player attitude
- Problem-solving aptitude
- Effective Communication
Personal interests
- Fishing
- Playing Sports
- Traveling
Timeline
Barback
Wurst Bar
04.2022 - 08.2022
Camp Counselor
Camp Kindred
07.2021 - 07.2021
Bartender/server
Foxtown brewery
06.2021 - 07.2023
High School Diploma -
Whitefish Bay High School