James Zizo
St. Petersburg,FL
Summary
An innovative results-driven health care professional with extensive leadership and operational experience of more than 2 years. Baccalaureate-trained with the capabilities to improve patient service quality by increasing efficiency in a healthcare setting.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Experience , Pharmacy Operations Manager
Walgreens
St. Petersburg, FL
06.2021 - Current
- Responsible for the selection, scheduling, and development of pharmacy technician personnel
- Leads training, coaching, and performance management of pharmacy technicians
- Makes decisions regarding performance management including discipline and termination
- Ensures proper procedures are followed for selection, recruitment, record retention, including training as required by Company policy and local, state and federal laws
- Manages core pharmacy workflow and drives excellence in pharmacy operations
- Coordinates and organizes pharmacy daily schedule of activities
- Recommends allocation of pharmacy hours
- Assures the pharmacy is clean, neat, orderly, and stocked with adequate supplies
- Examines weekly metrics proceeding with next steps to improve ones that are not meeting goal
- Ensures the accurate processing of insurance claims to resolve customer issues and prevent payment rejections
- Follows-up with insurance companies as well as medical providers and conducts or participates in 3rd party audits
- Manages Community Outreach Portal and coordinates at the direction of the Pharmacy Manager
- Assigns pharmacists to off-site immunization clinics and community events
- Builds and sustains relationships with retail partnerships
- Maintains and applies knowledge of Company asset protection techniques
- Supports Pharmacy Manager with diversion monitoring and reports any concerns that would compromise the security of the pharmacy to the Pharmacy Manager.
Certified Pharmacy Technician
Walgreens
New Port Richey, FL
12.2016 - 06.2021
- Enter, transcribe, fill, and complete prescription transactions
- Assist customers by answering questions, locating items, or referring them to the pharmacist for medication information
- Using logic and reasoning to identify alternative solutions, or approaches to solve problems, including insurance and medication issues.
Certified Senior Pharmacy Technician
Walgreens
New Port Richey, FL
12.2014 - 12.2016
- Train current and new staff in policies and procedures
- Assist the pharmacy manager with compliance, rules, and regulations enforced by the DEA and FDA
- Proficient in identifying and resolving insurance rejections for all types of insurance plans
- Including Medicare, Medicare part D, Medicaid, military, workmen’s composition, and private HMO and PPO plans.
Photo technician
Walgreens
New Port Richey, FL
01.2007 - 12.2014
- Provide support for pharmacy staff during high traffic periods
- Using Walgreens extraordinary customer care policies to provide exceptional customer service.
Volunteering
Mease Countryside Hospital
Countryside, FL
08.2019 - 06.2021
- Assist nursing staff with patient requests
- Refill equipment used by staff and patients
- Assist in completing and organizing reports
- Provide comfort to patients in a hospital setting.
Education
Bachelor of Science - Healthcare Management, Health Sciences
University of South Florida
Tampa, FL05.2019
Skills
- Resource Monitoring
- Administrative Staff Supervision
- Patient Admission
- Train Employees
- Customer Satisfaction
- Office Supplies and Inventory
Affiliations
American Pharmacist Association
Certification
- Licensed Pharmacy Technician -
March 2014-Current
- Immunization Certificate , APhA -
March 2014-Current
- Certified Pharmacy Technician, Pharmacy Technician Certification Board -
December 2014-Current
- CPR and AED Certified, American Heart Association - December 2020-Current
Timeline
Experience , Pharmacy Operations Manager
Walgreens
06.2021 - Current
Volunteering
Mease Countryside Hospital
08.2019 - 06.2021
Certified Pharmacy Technician
Walgreens
12.2016 - 06.2021
Certified Senior Pharmacy Technician
Walgreens
12.2014 - 12.2016
Photo technician
Walgreens
01.2007 - 12.2014
Bachelor of Science - Healthcare Management, Health Sciences
University of South Florida