James A. Franklin Jr
Pickerington,Ohio
Summary
My ultimate goal is to have a successful, long-term career in the customer service industry. I am a highly motivated self-starter, who works well with others! I have the ability to multi-task, and can work well with little or no supervision. In addition to being a team player, I also have excellent communication and human relation skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Manager/CrossFit Trainer
Beyond Limits Training
Reynoldsburg, OH
07.2020 - Current
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Accomplished multiple tasks within established timeframes.
- Trained clients during strength training, cardio vascular exercise and stretching.
- Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
- Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
Order Picker
Amazon
Groveport, OH
09.2020 - 07.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
General Manager
GNC Arlington Square
Upper Arlington, OH
07.2010 - 06.2020
- In charge of managing store location and maintaining standards according to corporate guidelines
- Responsible for recruiting, hiring and development of staff of 4-10 people at a time
- Accountability for payroll, inventory and sales per company policy guidelines and standards.
- Developed and maintained relationships with customers and suppliers through account development.
- Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
Education
Some College (No Degree) - Liberal Studies, Sociology/Ethnic Studies
Bowling Green State University
Skills
- Employee Coaching and Motivation
- Scheduling and Coordinating
- Managing Operations and Efficiency
- Issue Resolution
- Time Management
- Cash Register Operations
- Order Management
- Critical Thinking
Certification
Crossfit Level 2 Trainer (June 2022)
Timeline
Order Picker
Amazon
09.2020 - 07.2021
Assistant Manager/CrossFit Trainer
Beyond Limits Training
07.2020 - Current
General Manager
GNC Arlington Square
07.2010 - 06.2020
Some College (No Degree) - Liberal Studies, Sociology/Ethnic Studies
Bowling Green State University
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