I am an energetic and motivated individual open to discovering new opportunities and dedicated to exemplary service while exceeding client expectations and bringing fresh perspective and strong commitment to quality and success. Dependable self starter who excels in adapting to fast-paced work environments with excellent written and oral communication skills, impeccable organization abilities, analytical problem-solving skills with the knowledge to research and implement effective best practices.
18+ years experience in transportation with extensive expertise in driving in high traffic situations while maintaining safety and security awareness. 13+ years in corrections focused on maintaining order, security, and safety within institutional facilities. Extensively trained in radio communications, multi-line telephone use, key and equipment inventory and accountability, intervention and crisis prevention while acting as a front line representative of a government agency. 10+ years of experience in managing operations of high-volume retail stores. Solid background in achieving revenue goals, P&L management, shrink control, and loss prevention.
Known for reliability and adaptability, with swift capacity to learn and apply new skills, I would be delighted to have an opportunity to leverage these qualities to drive team success and contribute to organizational growth.
* Observed local traffic regulations, speed limits, and safe driving practices including driving in extreme weather conditions.
* Maintained safe driving standards and security awareness during peak traffic times and in high volume traffic areas.
* Performed over 15,000 rides while maintaining a consistent customer satisfaction rating of 4.9 stars or above.
* Ensured safe vehicle operation by performing routine maintenance and safety checks and keeping the vehicle spotlessly clean.
* Provide passengers with information about the local area and points of interest, make recommendations on hotels, restaurants and night life.
* Utilized out-of-the-box creativity to create an entertaining and festive ride experience.
* Provided customizable options for an individual and memorable ride experience.
* Instrumental in maintaining order in a correctional facility with 2250 incarcerated adults.
*Conducted safety inspections, equipment inventory, staff accountability and weapons audits daily.
* Assigned to primary officer positions including Unit Control, Administrative Segregation, Offender Transportation and Mobile Patrol.
* Multi-tasking in a fast paced Unit Control picket with multi-line telephone use, incoming and outgoing unit radio communications, distribution of all unit keys and safety/protective equipment and verifying credentials of all persons for unit ingress and egress.
*Coordinated and dispatched incoming and outgoing offender transports, emergency response vehicles and inner-perimeter deliveries.
* Transported inmates as needed, conducting pre-trip and post-trip inspections of transport vehicles and equipment.
*Supervised offender activities such as work detail, meals, visits, recreation and educational/religious programs.
* Continually monitored housing areas for inappropriate activity and conducted random contraband searches.
* Specialized in moderating situations with verbal intervention and conflict resolution.
* Implemented defensive tactics and physical restraints when necessary.
* Designated as 'Collateral Duty Safety Officer' 2010-2016. Collaborated with Unit Safety Officer to ensure officer and offender training compliance.
* Successfully assessed team skills and developed staff, providing feedback, coaching, and performance evaluations.
* Ensured store compliance with outlined safety policies and procedures, in addition to state and local health regulations and OSHA requirements.
*Verified and communicated corporate marketing plans and execution of those plans.
* Monitored inventory and performed quality assurance of merchandise on a regular basis.
* Awarded 5 years consecutively (1999-2004) with 'Gold Circle of Excellence' for 100% mystery shop scores.
* Recognized in top 10% of most profitable small box c-stores. (2001, 2002, 2004)
* Awarded 'Store Manager of the Year' in 2002 for most improved profit & loss margin with a 19% increase in overall store profitability
Pilot/Escort Vehicle Operator License Evergreen Safety Council February 2024
Wind Industry Transportation Professional Advance Certification Evergreen Safety Council March 2024
Transportation Worker Identification Credential Transportation Safety Administration February 2024