Athena Voyles
Stanton,KY
Summary
Results-driven professional with over 10 years of experience and demonstrated expertise in strategic business planning and workflow optimization. Seeking to leverage a strong skill set and proven performance to contribute effectively to your organization’s success.
Overview
9
9
years of professional experience
Work History
Medical Records Specialist
Juniper Health Inc
Jackson, KY
03.2024 - 12.2025
- Managed patient records using electronic health record systems to ensure data accuracy and compliance.
- Processed medical documentation for timely patient care coordination and efficient information retrieval.
- Verified insurance details and patient demographics to support billing accuracy and minimize claim denials.
- Collaborated with healthcare providers to resolve discrepancies in medical records promptly and effectively.
Dental Assistant/Receptionist
Juniper Health
Beattyville, KY
03.2024 - 12.2025
- Assisted in patient management and appointment scheduling to enhance office efficiency.
- Educated patients on oral hygiene practices to improve overall dental health.
- Supported dentists during procedures by anticipating needs and providing necessary tools.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for the next patient and maintain health and safety practices.
911 Dispatcher
Lee County Fiscal Court
Beattyville, KY
04.2023 - 02.2024
- Operated multi-line phone systems to receive emergency calls and dispatch appropriate personnel.
- Evaluated incoming calls for urgency and prioritized dispatch requests effectively.
- Maintained accurate records of calls, incidents, and responses in compliance with protocols.
- Coordinated communication between law enforcement, fire services, and emergency medical teams.
Billing Clerk
W.T Young Storage Ware House
Lexington, KY
05.2017 - 01.2022
- Processed billing statements, ensuring accuracy and compliance with company policies.
- Maintained organized records of invoicing and payments to streamline retrieval processes.
- Collaborated with warehouse staff to resolve discrepancies in inventory and billing records.
- Trained new clerks on billing software and operational procedures for efficient workflow.
Education
Bachelor of Science - Health Administration
University of Phoenix
Tempe, AZ01-2021
Skills
- Medical records management
- Medical records filing
- HIPAA expert
- Telephone etiquette
- Health information systems
- Knowledgeable in Microsoft Office
- Knowledgeable in NextGen
- Works Well Under Pressure
- Critical thinking
- Active listening
- Invoice processing
- Data entry proficiency
- Spreadsheet management
- Customer service
Timeline
Medical Records Specialist
Juniper Health Inc
03.2024 - 12.2025
Dental Assistant/Receptionist
Juniper Health
03.2024 - 12.2025
911 Dispatcher
Lee County Fiscal Court
04.2023 - 02.2024
Billing Clerk
W.T Young Storage Ware House
05.2017 - 01.2022
Bachelor of Science - Health Administration
University of Phoenix