James A. Ross, Jr.
Cordova,TN
Summary
There is over 32 years of managerial experience. Dedicated professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
6
6
years of professional experience
1
1
Certification
2
2
years of post-secondary education
Work History
Asst. Chief Jailer
Shelby County Sheriff Department
Memphis, TN
09.2018 - 08.2022
- Planned, directed, and controlled the execution of administrative and compliance activities.
- Directed subordinate managers in the day-to-day performance of groups involved in operation and maintenance.
- Managed contractual agreements and associated deliverables through oversight and inspection.
- Through thoughtful planning and budgeting, $500,000 - $1.5 million was returned to general funds for Shelby County Government.
- Established clear and competitive goals, growth roadmaps, and strategic business plans.
- Managed contractual agreements and associated deliverables through oversight and inspection
- Implemented variety of process improvement initiatives by restructuring the organization, retraining, and establishing performance goals
- Planned, directed, and controlled the execution of administrative and compliance activities
- Cultivated long-term relationships through focused efforts on customer's unique needs and finding best solutions
- Managed and organized internal communication to hold staff accountable for priorities
- Researched, proposed, and implemented vendor agreements to decrease costs and improve services
Chief Inspector
Shelby County Sheriff's Department
Memphis, TN
11.2017 - 09.2018
- Trained employees in safety procedures and protocols as directed by company regulations.
- Oversaw inspection staff in $85,000 annual revenue-producing organization.
- Assessed employee performance and recommended methods to improve task completion.
- Generated and submitted detailed reports to regulatory agencies and company leadership to help drive enhancements.
- Located and investigated production concerns and helped management implement corrective actions.
- Followed standard operating procedures for inspections and tests
- Updated quality control records and reports
Shift Commander
Shelby County Sheriff's Office
10.2016 - 11.2017
- Trained new employees and delegated daily tasks and responsibilities.
- Managed over 400 employees daily,monitored shift operations, supplied resources, and monitored team performance to keep business profitable and running smoothly.
- Enforced company policies and regulations with employees.
- Resolved conflicts between employees to maintain positive and productive work environments.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Scheduled staff shifts to secure adequate coverage and productive workflows.
- Conducted performance reviews and provided staff with feedback and guidance.
Education
Bachelor of Science - Criminal Justice
03.2022 - 03.2024
Skills
- Business Management Principles
- Performance Tracking and Evaluations
- Scheduling and Coordinating
- Financial Management
- Managing Operations and Efficiency
- Cost Management
- Manage Contracts
- Customer Service
- Set Organizational Policies
- Train Employees
- Project Management
Certification
- CPM - Certified Professional Manager
- Facility Training Officer- May 2000 - Aug. 2022
Timeline
Bethel University - Bachelor of Science, Criminal Justice
03.2022 - 03.2024
Asst. Chief Jailer - Shelby County Sheriff Department
09.2018 - 08.2022
Chief Inspector - Shelby County Sheriff's Department
11.2017 - 09.2018
Shift Commander - Shelby County Sheriff's Office
10.2016 - 11.2017
- CPM - Certified Professional Manager
- Facility Training Officer- May 2000 - Aug. 2022
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