James Alex Botts
Wilmore,KY
Work Preference
Summary
Motivated professional with a strong work ethic and adaptability. Proven experience as a shift supervisor, focusing on team collaboration, conflict resolution, and training. Successfully implemented process improvements that enhanced customer satisfaction and operational efficiency. Committed to fostering a workplace culture aligned with organizational values while ensuring safety and operational targets are met.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
Work History
Shift Supervisor
Fresh Ideas Food Service Management
Wilmore, KY
06.2024 - Current
- Identified improvement areas and implemented effective departmental changes.
- Demonstrated professional behavior as a role model for employees.
- Responded promptly to customer inquiries and complaints with professionalism.
- Executed cash handling duties, including counting money and preparing bank deposits.
- Resolved staff conflicts efficiently to promote a harmonious workplace.
- Provided on-the-job training for new staff members to enhance skills.
- Assigned tasks based on team members' strengths and skill sets.
- Ensured compliance with health regulations during food preparation and service.
Online Personal Shopper
Walmart
Lexington, KY
04.2024 - Current
- Tracked inventory levels and replenished stock when necessary.
- Identified opportunities for process improvement within the organization.
- Analyzed consumer feedback data to understand customer needs better.
- Assisted in selecting items according to customer preferences.
- Greeted customers and provided excellent customer service.
- Provided detailed product information to customers.
- Responded promptly to customer inquiries via phone or email.
- Processed refunds, returns and exchanges efficiently.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
Shift Supervisor
Pioneer College Caterers
Wilmore, KY
02.2022 - 05.2024
- Delivered exceptional service to high volume of daily customers during fast-paced operations.
- Maintained professional demeanor while interacting with customers and co-workers.
- Operated cash register for processing cash, checks, and credit card transactions.
- Collaborated with team to ensure timely service delivery of food items.
- Trained staff in food preparation, money handling, and cleaning protocols.
- Checked guest satisfaction levels throughout events, addressing needs promptly.
- Identified customer requirements efficiently and resolved inquiries or complaints professionally.
- Maintained cleanliness and orderliness throughout kitchen and dining areas.
Education
Bachelor of Science - Business Management And Leadership
Bellevue University
Bellevue, Nebraska, NE 06.2025 - Current
High School Diploma -
West Jessamine High School
Nicholasville, KY05.2023
Skills
- Delivers Exceptional Customer Service
- Effective Customer Communication
- Kitchen Sanitization
- Team Collaboration
- Working Quickly
- Cash Register Operation
- Professional Appearance
- Customer Service And Assistance
- Banquets And Catering
- Heavy Lifting
- Team Building & Leadership
- Time Management
- Hospitality Service Expertise
- Quick Learner
Timeline
Bachelor of Science - Business Management And Leadership
Bellevue University
06.2025 - Current
Shift Supervisor
Fresh Ideas Food Service Management
06.2024 - Current
Online Personal Shopper
Walmart
04.2024 - Current
Shift Supervisor
Pioneer College Caterers
02.2022 - 05.2024
High School Diploma -
West Jessamine High School