JAMES ANTHONY CRUZ

Collaborated with the Senior Manager of Sales and Director of Staff Services to contribute to the development of this role for the organization`s rollout

• Supporting Portfolio Sales Manager in overseeing a team of 5 Leasing Agents
• Collaborates closely with the Community Resident Relations Team to ensure a smooth experience for prospective residents.
• Stays informed with property operations and shares relevant updates with the sales team to enhance overall leasing efficiency.
• Prepares reports for senior management, highlighting property traffic, concessions, and related matters.
• Selected by the Sales Manager and Director Of Learning and Development to be a part of a pilot onboarding program as an "Onboarding Guide", responsible for guiding and training new Leasing Consultants for the Operations Staff Services team and organization.
• Participated in the first San Diego lease-up property, working alongside the Community Manager and sales team to support and optimize the leasing process.

• Leasing for a portfolio of 1977 units in South Orange County and North San Diego
• Assisting the Portfolio Sales Manger in managing a team of 5.
• Currently on a pilot program, with the Senior Manager of Sales and Director of Staff Operations with the developmental role of a Senior Leasing Consultant so we can roll this position out company wide.
• Involved in the launch of Funnel Online Leasing pilot program. Helped trained the sales team and continuing to coach all Leasing Consultants on new updates and developments.
• Prepare E-Hour meetings weekly, including company updates and leasing topics; participate in associates bi-weekly 1:1’s with the Portfolio Sales Manager, providing valuable insight and feedback based on my experience training the sales team. Identifying opportunities for growth and fostering effective communication and collaboration within the team for career development.

• Compiled photos and videos of events to share on social media and use in future presentations.
• Engaged audiences with upbeat, fresh videos and posts, capitalizing on current trends to create highly shared content.
• Handled on-site promotions at conferences, and partner stores to get products directly in hands of consumers.
• Organized contests to excite potential consumers and build interest in new product offerings.
• Represented clients at events with upbeat, outgoing and friendly persona.
• Coordinated and attended meetings between sellers and sales managers to arrange event plans.
• Communicated effectively over social media platforms such as Pandora and commercial networks to convey important promotional messages.

• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Scheduled office meetings and client appointments for staff teams.
• Sorted and distributed office mail and recorded incoming shipments for corporate records.
• Work with multiple vendors.
• Coordinates with hosts and servers for events.