Open To Work
Tania Phillips
Charlotte,NC
Summary
Dynamic professional with a proven track record at Parktowntown Living, excelling in team leadership and operational efficiency. Skilled in enhancing customer engagement and driving performance improvements, I successfully implemented training initiatives that boosted client satisfaction and retention. Adept at strategic planning, I thrive in fostering collaborative team dynamics.
Overview
22
22
years of professional experience
Work History
Senior Leasing Consultant
Parktowntown Living
Charlotte
08.2025 - Current
- Streamlined leasing processes for residential units at Parktown Living, achieving timely occupancy.
- Conducted property tours, highlighting key features and amenities to attract prospective residents.
- Assisted prospective tenants with application submissions and lease signing procedures.
- Collaborated with maintenance team to resolve tenant concerns efficiently.
- Led community outreach efforts to increase brand visibility and strengthen reputation.
Business Sales Manager
Dillard's
01.2025 - 08.2025
- Developed strategic sales plans that increased store performance and improved customer engagement.
- Analyzed market trends to identify new business opportunities and meet customer needs.
- Trained and mentored sales associates to strengthen product knowledge and elevate customer service skills.
Front Desk Manager/Night Auditor
Choice Hotels Chain
05.2021 - 12.2024
- Oversaw front desk operations, improving guest satisfaction and reducing check-in time by 40%.
- Conducted night audits, ensuring accurate financial reporting and compliance with industry standards.
- Resolved guest inquiries promptly, improving customer feedback scores and encouraging repeat bookings.
- Led sales team to exceed targets, increasing revenue by 12% through strategic client engagement.
- Implemented targeted sales initiatives to boost client engagement and satisfaction levels.
- Facilitated training for new sales associates to improve onboarding experience and foster team collaboration.
- Analyzed sales data trends to drive informed decision-making and enhance market responsiveness.
- Maintained accurate inventory records and conducted audits to minimize discrepancies and ensure availability.
Call Center Manager
MarketOne International
04.2009 - 02.2014
- Led team to reduce call wait times by 40%, enhancing customer satisfaction and retention.
- Implemented training programs to boost agent performance and foster supportive environment.
- Supervised daily operations of call center team, achieving top metrics and promoting collaboration.
- Streamlined processes with cross-functional teams, significantly reducing call resolution times.
- Analyzed data trends to identify training needs, improving agent performance and service delivery.
- Orchestrated cross-departmental meetings to enhance process efficiency, resulting in streamlined workflows.
- Conducted in-depth analysis of call trends to inform targeted training sessions, boosting productivity.
- Facilitated regular feedback sessions with agents to identify challenges, fostering team-oriented environment.
Service Coordinator
TMR Sales and Services
10.2003 - 11.2008
- Achieved improved response times and client satisfaction by coordinating service schedules efficiently.
Conducted analysis of feedback data to implement quality enhancements in services offered.
Oversaw task assignments via dispatch board to maintain effective workflow tracking.
Facilitated customer interactions by scheduling appointments and resolving inquiries promptly.
Managed parts procurement processes to support timely repairs and emergency responses.
Optimized scheduling methods, which significantly boosted client retention rates and satisfaction.
Monitored parts inventory to ensure timely repairs and reduce downtime for clients.
Refined service scheduling processes, leading to faster response times across operations. - Coordinated service schedules for technicians and customer appointments.
- Managed customer inquiries and provided timely responses to requests.
- Collaborated with sales team to streamline service operations and communication.
Education
Diploma - Office Administration
Thinking Academy
Barbados, WI05.2005
Diploma - Customer Service
Barbados Community College
Barbados04.2000
High School Diploma -
Coleridge and Parry
Barbados07.1996
Skills
- Customer engagement
- Guest experience
- Sales performance tracking
- Operational efficiency
- Process improvement
- Quality assurance
- Analytical decision-making
- Time management
- Multitasking
- Team leadership skills
- Team mentorship
- Conflict resolution
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkLocation Preference
RemoteHybridSalary Range
$1/hr - $1000/hrTimeline
Senior Leasing Consultant
Parktowntown Living
08.2025 - Current
Business Sales Manager
Dillard's
01.2025 - 08.2025
Front Desk Manager/Night Auditor
Choice Hotels Chain
05.2021 - 12.2024
Call Center Manager
MarketOne International
04.2009 - 02.2014
Service Coordinator
TMR Sales and Services
10.2003 - 11.2008
Diploma - Office Administration
Thinking Academy
Diploma - Customer Service
Barbados Community College
High School Diploma -
Coleridge and Parry