James A. Riley

• Monitored daily operations to resolve service disruptions and maintain workflow consistency
• Supervised branch performance to ensure standards, safety, and customer service expectations
• Streamlined dispatch procedures to improve assignment accuracy and crew readiness
• Coordinated regional moving schedules to align crews, vehicles, and customer timelines
• Standardized regional processes to reduce delays and support consistent service delivery
• Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
• Devised and executed training plans for new and existing staff to support competency and compliance.
• Enforced compliance with local, state and federal regulations and company standards.
• Conducted regular audits of operational procedures to ensure compliance with industry regulations and company policies.
• Devised strategic plans focused on long-term growth while addressing immediate operational challenges.
• Implemented cost-saving measures, leading to significant reductions in operational expenses.
• Drove revenue growth in region by identifying and capitalizing on new market opportunities.
• Improved customer satisfaction across region, implementing customer service training for frontline staff.

• Coordinated beverage order fulfillment to support accurate, timely customer deliveries.
• Monitored inventory movement and corrected stock discrepancies across warehouse locations.
• Processed delivery paperwork and updated route documentation for distribution accuracy.
• Reconciled product counts with sales and shipping records to maintain inventory integrity.
• Assisted warehouse and route teams with load planning and shipment staging.
• Maintained compliance with distribution procedures, safety standards, and product handling requirements.
• Streamlined distribution processes for faster order fulfillment and customer satisfaction.
• Coordinated shipping schedules, ensuring timely deliveries and increased customer satisfaction rates.
• Utilized heavy machinery and equipment such as palletizer, high stand up and sit down forklifts, high pickers, pallet runners and pallet jacks.
• Optimized transportation routes for shipments, reducing transit times and fuel costs while still meeting customer expectations for delivery timelines.

• Guided financial planning, resource allocation, and budget oversight to support business goals.
• Developed policies and processes that improved decision-making and cross-functional execution.
• Directed organizational strategy, aligning operational priorities with long-term growth objectives.
• Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
• Prepared annual budget forecasts and monitored performance to meet organizational objectives.
• Drove revenue growth by expanding product offerings and identifying new market opportunities.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Delivered operational excellence by optimizing resources, processes, and overall cost structure.
• Managed financial, operational and human resources to optimize business performance.

• Directed daily moving operations, aligning crews, equipment, and schedules for efficient field execution.
• Coordinated dispatch activities, balancing job assignments with customer timelines and team availability.
• Monitored service quality, resolving on-site issues and protecting customer satisfaction during relocations.
• Trained movers on safety procedures, packing standards, and proper handling techniques.
• Reviewed route plans and workload forecasts to improve field productivity and reduce delays.
• Managed inventory of trucks, tools, and moving supplies to support uninterrupted operations.
• Enforced safety compliance, vehicle readiness, and damage-prevention practices across field teams.
• Strengthened communication between office staff and crews to maintain accurate, responsive job execution.
• Maintained open lines of communication between upper management and field personnel, facilitating smooth information flow throughout the organization.
• Coordinated logistics efforts for efficient deployment of resources across various job sites simultaneously.
• Aligned field operations goals with overall company objectives, ensuring all projects were executed according to corporate standards and expectations.
• Boosted team morale by fostering a positive work culture and recognizing outstanding individual achievements regularly.
• Mentored junior staff members through coaching sessions and performance evaluations, promoting professional growth within the team.

Academic in Firefighting

• Professional Development: Firefighting