James Shaw

During the internship, responsibilities encompassed installing and maintaining secure operating systems on laptops and end-user devices, meticulously adhering to Department of Defense protocols. Helped with upgrading and upkeep of work lab environments to guarantee peak performance. Diligently tracked IT assets across the organization and took role in internal server management, thereby enhancing operational fluidity. Streamlined IT processes for increased efficiency through development of automated solutions. As well as spearheading IT infrastructure projects from inception to completion, ensuring timely delivery within budget constraints.

Key roles held during this tenure encompassed System Administration, Help Desk Technician, Help Desk Supervisor, Communication Security (COMSEC) Manager, and Communications System Technician. Notably, as System Administrator and Help Desk Supervisor, led various dedicated teams of three individuals, overseeing critical tasks such as server and government phone setup, network device configuration, and computer reimaging. Over six years, excelled in COMSEC management, administering three accounts while also supervising over 100 others, establishing and enforcing policies and procedures to ensure compliance and operational excellence. In capacity of Communications System Supervisor, managed teams ranging from 3 to 10 members, ensuring seamless operation of satellite and radio systems vital for internet and communication across various teams. Effectively oversaw property valued at over $5 million without incident, setting benchmarks for property management standards. Additionally, conducted comprehensive training for hundreds of personnel, fostering proficiency and expertise essential for task completion across the board.

Proficiently operated and instructed personnel on a diverse range of machinery, encompassing die-cutting, printing, and label gluing processes on corrugated boxes for numerous clients across various industries. Demonstrated expertise led to prestigious responsibility of overseeing production for NFL team season ticket boxes. Additionally, displayed versatility by proactively acquiring training on newly introduced machinery, expanding operational understanding and contributing to broader organizational goals