Travel, skiing, hiking, yoga, gardening, live music, gym, politics and world affairs, biking meditation
James H Smith II
Portland,OR
Summary
Dynamic leader with a proven track record at Northwest Painting Specialists Inc., excelling in enhanced customer satisfaction through strategic crisis and risk management and delivering quality finished product. Committed to integrity and fostering a diverse workforce, driving continuous improvement and compliance across all business operations.
Overview
28
28
years of professional experience
Work History
President
Northwest Painting Specialists Inc.
07.1997 - Current
- Directed project management efforts, ensuring timely delivery and quality standards.
- Fostered client relationships, resulting in increased customer satisfaction and retention.
- Oversaw budgeting processes, optimizing resource allocation for maximum impact.
- Implemented training programs to develop staff skills and improve team performance.
- Established safety protocols, promoting a culture of compliance and risk management.
- Hired and managed employees to maximize productivity while training staff on best practices and protocols.
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Built a diverse workforce through targeted recruiting efforts focused on diversity, equity, and inclusion principles.
- Managed financial, operational and human resources to optimize business performance.
Education
Bachelor of Arts - Economics
University of Maine
Orono, ME08-1991
Skills
- Operational excellence
- Integrity and ethics
- Employee relations
- Operations management
- Crisis management
- Staff training
- Project management
- Sales and marketing
- Process improvement
- Risk mitigation
- Regulatory compliance
- Decision-making
Interests
Timeline
President
Northwest Painting Specialists Inc.
07.1997 - Current
Bachelor of Arts - Economics
University of Maine