Jamesha Grant
Roanoke Rapids,NC
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. To obtain a challenging position within a company where I can utilize my skills and qualities such as commitment,
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Sagility Health
Remote
01.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Take anywhere between 125 to 300 inbound/outbound calls a day
- Maintain a 98% or better for (calls that are been graded)
- Maintain being in the top 5 ranking for enrolling prescriptions, and promises
- • Exceed expectations for yearly performance
- Data entry with speed and accuracy
- Use various computer systems/screens
Education
Halifax Community College
Weldon, NCHigh School Diploma -
Weldon High School
Weldon, NC05.2014
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Time management
- Dependable and responsible
- Flexible and adaptable
- Multitasking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Verbal communication
Timeline
Customer Service Representative
Sagility Health
01.2021 - Current
Halifax Community College
High School Diploma -
Weldon High School