Jamesha Johnson
Chicago,IL
Summary
Detail-oriented Claims Representative and Customer Service professional with experience managing claims, coordinating with vendors, and providing timely updates to customers. Skilled in handling calls, chats, and emails, processing payments, and maintaining accurate case records. Adept at assisting customers with product options, replacements, and basic troubleshooting, ensuring a positive and efficient resolution experience.
Overview
3
3
years of professional experience
Work History
Claims Representative
Lightology
Chicago, IL
10.2024 - Current
- Processed and adjudicated claims efficiently, ensuring compliance with company policies.
- Resolved customer inquiries and issues related to claims in a timely manner.
- Collaborated with cross-functional teams to streamline claims processing procedures.
- Provided training support to new team members on claims handling processes.
- Handled inbound calls, chats, and emails to provide updates on claims and resolve customer inquiries.
- Processed payments, updated case records, and ensured accurate documentation of all interactions.
- Coordinated with vendors to manage claims and facilitate timely resolutions.
- Assisted customers with understanding options for lighting products, replacements, and basic troubleshooting.
- Delivered exceptional customer support by addressing concerns promptly and clearly.
- Communicated with clients to gather necessary documentation for claim assessments.
Collections Agent
Nordstrom Card Services
Chicago, IL
01.2023 - 09.2024
- Maintained accurate records of claim statuses and updates within internal systems.
- Analyzed claim data to identify trends and recommend improvements in workflows.
- Developed best practices for enhancing customer satisfaction during the claims process.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Improved payment collections by diligently monitoring accounts receivable and actively reaching out to clients.
- Assisted customers in resolving account discrepancies and payment inquiries.
- Managed inbound and outbound calls to ensure timely collections of outstanding balances.
- Documented all interactions accurately in customer relationship management (CRM) system.
- Developed strategies for effective communication with diverse customer bases.
- Collaborated with team members to enhance overall collections processes and efficiency.
- Educated clients on payment options and account statuses to foster compliance.
- Analyzed account histories to identify patterns and propose tailored repayment plans.
- Trained new agents on best practices for collections and customer service protocols.
Education
Bachelor of Science - Computer Science
Western Illinois University
Macomb, ILSkills
- Microsoft office
- Claims investigation
- Time management
- Team collaboration
- Data analysis
- Coverage determination
- Documentation review
- File management
- Customer service
- Attention to detail
- Claims processing
- Active listening
- Eligibility determination
- Documentation processing
Timeline
Claims Representative
Lightology
10.2024 - Current
Collections Agent
Nordstrom Card Services
01.2023 - 09.2024
Bachelor of Science - Computer Science
Western Illinois University