James Leigh Emerson

Speedmaster manufactures high performance automotive components and vehicles. Founded in 1979, the Sydney based company has accumulated over twenty SEMA awards.

• Substantiate warranty claims submitted by CSR agents.
• Selected and developed CSR team members to meet key performance indicators.
• Adhere to the account metrics set by the online marketplaces (eBay/Amazon) to retain top rated status.
• Generate freight claims for lost or damaged shipments.
• Developed cross-functional teams to address products revisions.
• Provide customers technical support via phone and email.
• Respond to Better Business Bureau resolution requests.

Cummins is an American multinational corporation that designs, manufactures, and distributes engines, filtration, and power generation products.

• Monitor daily performance of service technicians to ensure compliance with company standards.
• Perform regular inspections of work areas to identify potential safety hazards.
• Incorporate Six Sigma principles to minimize deviation to Standard Operating Procedure.
• Established strong relationships with customers through effective communication.
• Review all billing and warranty claims

• Coordinate all project activities to secure completion within the time frame and funding parameters.
• Procurement of materials while maintaining internal controls to prevent shortages and obsolescence.
• Generated BOM and Job Card for technicians. Production schedule meticulously reviewed weekly.
• Multi-task projects with strong organization and attention to detail.
• Assist with inventory audits, ,forecast consumable shop supplies.