Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
RIVÉ ORTIZ

RIVÉ ORTIZ

New Braunfels

Summary

As 5 years in IT professional, well-versed in providing comprehensive technical support and managing complex IT systems. Recognized for fostering team collaboration and driving successful project outcomes. Reliable and adaptable to changing technological needs, with proficiency in troubleshooting and network administration.

Overview

10
10
years of professional experience

Work History

Claims Manager

Davies
08.2023 - 01.2026
  • Championed insurance claims process by providing expert knowledge and building positive, trusting relationship to support clients during challenging times.
  • Determined proper course of action for claims processing.
  • Documented and communicated timely claims information while supporting accurate outcomes.
  • Manage up to 60% calls and up to 40% scheduled appointments daily to gather information to initiate claims process.
  • Remote, TX

IT Technician

TaskUs
11.2019 - 06.2023
  • Researched & resolved issues reported by the client's end-users via phone, email, and chat support, managed complaints.
  • Documented all information on customer interaction according to standard operating procedures.
  • Promptly & efficiently moved through calls without sacrificing customer satisfaction.
  • Referred unresolved customer grievances to designated departments for further investigation.
  • Increased average response time daily basis.
  • Reduced the average staff turnover rate.
  • Increased customer retention year-over-year.

Network Engineer

Volt Workforce Solutions
02.2016 - 10.2018
  • Configured and managed network devices to ensure optimal performance.
  • Conducted regular network assessments to enhance security protocols.
  • Provided technical support to users for network-related inquiries.
  • Trained junior staff on best practices for network management.
  • Evaluated new networking technologies for potential integration into operations.
  • Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.

Education

Bachelor of Science - Cybersecurity

Western Governors University
Remote
09-2025

Associate of Science - Computer Science

Palo Alto College
TX
03.2013

Skills

  • Network security
  • Technical support
  • Software configuration
  • Hardware installation
  • Server management
  • Configuration management
  • Hardware and software configurations
  • Network access control
  • Data retention
  • Wireless networking
  • Project management

Languages

English
Full Professional
Spanish
Professional Working

Timeline

Claims Manager

Davies
08.2023 - 01.2026

IT Technician

TaskUs
11.2019 - 06.2023

Network Engineer

Volt Workforce Solutions
02.2016 - 10.2018

Bachelor of Science - Cybersecurity

Western Governors University

Associate of Science - Computer Science

Palo Alto College