Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Jamesline Jean Baptiste

Tampa,Florida

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Amazon
06.2022 - 11.2022
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Cashier

Mega Supermarket
10.2021 - 07.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Processed customer orders and accurately handled payment transactions.
  • Developed and managed relationships with customers to increase customer loyalty.

Education

LPN - LPN

Erwin Technical College
Tampa, FL
11.2023

High School Diploma -

Middleton High School
Tampa, FL
06.2021

Skills

  • Account Updating
  • Paperwork Processing
  • Data Collection
  • Consultative Sales
  • Data Entry
  • Call Management
  • Proficient in data entry with strong attention to detail
  • Excellent time management skills to meet multiple policy-driven deadlines
  • Knowledgeable in regulatory requirements
  • Strong communication skills enabling effective collaboration across internal teams
  • Technologically adept with experience using transactions processing systems and case management applications

Languages

French
Native or Bilingual

Timeline

Customer Service Representative

Amazon
06.2022 - 11.2022

Customer Service Cashier

Mega Supermarket
10.2021 - 07.2022

LPN - LPN

Erwin Technical College

High School Diploma -

Middleton High School
Jamesline Jean Baptiste