James (Lucas) Redmond
Account Executive
Omaha,NE
Summary
Established Account Executive gifted at lead management and resolving customer issues. Engaging and personable and increasing business opportunities through dynamic marketing strategies, sharp communication skills and dedication to customer service.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
SMB Account Executive
Checkr, Inc
San Francisco, CA
03.2022 - 05.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
National Sales Representative - Partner Sales
Inflection DBA:GoodHire
San Francisco, CA
05.2017 - 04.2022
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Patient Transfer Coordinator
Direct Patient Logistics
Omaha, NE
10.2016 - 04.2017
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Managed hospital admissions and patient flows while organizing patient care.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Provided complete patient assessments and communicated with staff to understand medical histories.
Top Customer/New Member Consultant
PayPal
Omaha, NE
08.2014 - 08.2016
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Technical Support
First Data Corporation
Omaha, NE
01.2013 - 07.2014
- Translated complex technical issues into digestible language for non-technical users.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
Utilities Locator
ELM Locating & Utility Services
Omaha, NE
07.2012 - 12.2012
- Worked outdoors in all weather conditions to complete utilities location requirements within expected timeframes.
- Identified cable and phone lines for dig projects to assure customer and consumer safety.
- Used underground utility locator equipment to find subsurface utility lines and noted details in reports.
Night Auditor
Courtyard By Marriott
LaVista, NE
05.2010 - 06.2012
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Updated customer accounts with add-on room charges, minibar use, and room service bills.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
Education
High School Diploma -
Papillion La Vista Senior High School
Papillion, NE 08.2004 - 05.2008
No Degree - Business Administration
Morningside College
Sioux City, IA 05.2001 -
Skills
Account management
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Do not go where the path may lead, go where there is no path and leave a trail.
Ralph Waldo Emerson
Timeline
SMB Account Executive
Checkr, Inc
03.2022 - 05.2023
National Sales Representative - Partner Sales
Inflection DBA:GoodHire
05.2017 - 04.2022
Patient Transfer Coordinator
Direct Patient Logistics
10.2016 - 04.2017
Top Customer/New Member Consultant
PayPal
08.2014 - 08.2016
Technical Support
First Data Corporation
01.2013 - 07.2014
Utilities Locator
ELM Locating & Utility Services
07.2012 - 12.2012
Night Auditor
Courtyard By Marriott
05.2010 - 06.2012
High School Diploma -
Papillion La Vista Senior High School
08.2004 - 05.2008
No Degree - Business Administration
Morningside College
05.2001 -
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