JAMES M. CURATALO
Rancho Cucamonga,CA
Summary
Detailed and reliable team player with a positive mental attitude. 6+ years of excellent customer service. Works well with others and enjoys team collaboration. Takes pride in setting and accomplishing goals.
Overview
13
13
years of professional experience
Work History
Brand Ambassador
Hilton Grand Vacations
Anaheim, CA
08.2024 - Current
- Employed basic selling techniques to engage with customers.
- Increased sales and brand awareness through face-to-face marketing.
- Effectively built relationships with both established and potential customers.
- Represented brand at various trade shows and events, enhancing brand visibility.
- Participated in team meetings to discuss strategies and share feedback from the field.
- Maintained a professional appearance and demeanor that reflects the brand's image.
- Provided exceptional customer service to enhance brand reputation.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Bartender/Food Server
Monacos Family Restaurant
Rancho Cucamonga, CA
11.2021 - Current
- Creating rapport with new and returning patrons to foster guest satisfaction.
- Works well in fast pace environment and able to complete tasks in an organized efficient manner.
- Meeting customer, business operations and server needs with minimal errors or delays.
- Completing regular bar inventories and receiving product shipments.
Self Employed E-Commerce Manager
GreaterGood LLC
Rancho Cucamonga
02.2020 - Current
- Built successful online business from ground up, collecting capital, setting up online presence and managing customer interactions.
- Created, managed and automated orders and invoices using order management and invoicing software.
- Handled all aspects of business, including accounting, purchasing and web design.
- Prioritized and organized tasks to efficiently accomplish business goals.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Focused on customer satisfaction by finding creative solutions to problems.
Outside Public Contact
Global Exchange Vacation Club
Los Angeles, CA
11.2023 - 05.2024
- Gathered data on competitors' products, prices, and sales techniques.
- Maintained knowledge of current product offerings and pricing structures.
- Generated leads through cold calling, networking events, referrals.
- Developed and implemented sales strategies to achieve revenue goals.
- Adhered strictly to all applicable laws governing business operations in assigned territory.
- Demonstrated products to potential customers and answered questions to close sales.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Generated leads from cold-calling prospective clients.
Field Assistant
San Gabriel Valley Water Company
El Monte
12.2019 - 04.2020
- Held A meter reading position & customer service position.
- Experience operating the electronic handheld, successfully following and completing read routes and communicating with customers professionally.
- Offered customers on-site support for installation, service and repair needs.
Assistant/Apprentice
Scott McLeod Plumbing
Rancho Cucamonga
09.2016 - 01.2017
- For commercial & residential customers.
Food Server/Bartender
Top of The Notch Restaurant & Ski Lodge
Mt Baldy, California
08.2011 - 12.2015
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Used POS system to input orders, create checks and issue receipts.
- Stocked bar with beer, wine, liquor and related supplies.
- Interacted with customers, completed transactions and maintained work areas according to all relevant professional standards.
- Met customer, business operations and server needs with minimal errors or delays.
- Identified customer complaints before they escalated and implemented policy accordingly for resolution.
Fire Explorer
Rancho Cucamonga Fire Dept
01.2012 - 07.2012
- Included: Study of wildland firefighting and fire prevention, fire behavior with wind factor, use of self‐contained breathing apparatus, rescue simulations and crew coordination under fire conditions.
- Observed strict safety protocols to maintain personal and coworker safety.
- Responded to fire and safety-related emergency calls in local area.
Education
Environmental Science -
Humboldt State University
Arcata, CA08.2019
Associate of Science -
Chaffey Community College
Rancho Cucamonga, CA01.2017
Obtained Water Distribution Operator D‐2 & Water Treatment II Certificate From San Bernardino - Water Supply Technology
San Bernardino Valley College
San Bernardino, CA01.2016
Some College (No Degree) -
Citrus Community College
Azusa, CAGraduated -
Damien High School
La Verne, CA06.2011
Skills
- 6 Years of customer service experience
- Team collaboration
- Professional
- Organizational skills
- Critical thinking
- E-commerce design (Shopify & ClickFunnels)
- Designing and building website pages and sales funnels from the ground up
- Detailed Analysis of Ad tracking data and KPIs
- Building positive relationships and good reputation with product suppliers
- Resolving customer disputes in a positive manner
- Experienced in Facebook & Instagram Advertising platforms
- Interest and aptitude to learn other technical skills
Timeline
Brand Ambassador
Hilton Grand Vacations
08.2024 - Current
Outside Public Contact
Global Exchange Vacation Club
11.2023 - 05.2024
Bartender/Food Server
Monacos Family Restaurant
11.2021 - Current
Self Employed E-Commerce Manager
GreaterGood LLC
02.2020 - Current
Field Assistant
San Gabriel Valley Water Company
12.2019 - 04.2020
Assistant/Apprentice
Scott McLeod Plumbing
09.2016 - 01.2017
Fire Explorer
Rancho Cucamonga Fire Dept
01.2012 - 07.2012
Food Server/Bartender
Top of The Notch Restaurant & Ski Lodge
08.2011 - 12.2015
Environmental Science -
Humboldt State University
Associate of Science -
Chaffey Community College
Obtained Water Distribution Operator D‐2 & Water Treatment II Certificate From San Bernardino - Water Supply Technology
San Bernardino Valley College
Some College (No Degree) -
Citrus Community College
Graduated -
Damien High School