James M. Hennigan Jr
Harpers Ferry,WV
Summary
Healthcare IT professional with a strong foundation in leading patient engagement initiatives and managing clinical support operations. Former IT Manager with over 24 years of experience integrating EMR systems, optimizing workflows, and enhancing technology adoption across healthcare organizations. Currently serving as a Healthcare IT Consultant, partnering with clients to improve patient engagement, streamline communication strategies, and support system integration efforts. Focused on driving innovation through EMR integration and AI-powered solutions that elevate care delivery, operational efficiency, and the patient experience. Seeking to expand consulting work at the intersection of digital health, intelligent automation, and patient-centered care.
Overview
28
28
years of professional experience
Work History
Lead Healthcare Consultant
Avaya Inc
02.2024 - 03.2025
- Served as the lead consultant for Avaya’s healthcare vertical, designing tailored customer engagement and communication solutions that enhanced operational efficiency and reduced costs for healthcare organizations.
- Partnered with clients to identify and implement advanced technology solutions addressing complex clinical and administrative challenges.
- Reestablished the strategic partnership between Avaya and Epic, enabling integrated voice and EMR capabilities to meet growing customer demand.
- Acted as the key liaison between Avaya and top technology innovators, managing relationships and aligning product capabilities with client needs.
- Created and delivered multiple webinars to educate healthcare clients on partner technologies and AI integration strategies, improving solution adoption and customer understanding.
- Collaborated with the sales team to proactively engage healthcare clients, fostering trust and driving solution adoption across hospital systems and provider networks.
- Contributed to multiple successful RFP responses and live customer demonstrations, helping secure high-value healthcare contracts.
- Developed vertical-specific growth strategies, resulting in healthcare becoming the top revenue-generating segment within the professional services group.
Manager IT Voice Communications
INOVA Health System
01.2004 - 02.2024
- Plan, implement, and support a voice network of 41,000 endpoints across five hospitals and one hundred and 25 clinical sites with over 20,000 employees
- Maintain all vendor and carrier relationships
- Manage technical team of 20 employees and contractors
- Manage multi million dollar operational and capital budgets
- Implemented 700 seat advanced contact center solution to drive income and patient satisfaction score upward
- Lead installation of 4 thousand Android smart phones for clinical staff to positively impact patient care outcomes
TechnicianII
NextiraOne
05.2000 - 12.2003
- Maintained and installed Nortel PBX systems
- Installed carrier services
- Managed client inventories
- Installed and configured Contact Center solutions.
- Installed and configured Voicemail Systems
Bartender/Assistant Manager
CJ Nickels Restaurant
10.1999 - 09.2000
- Performed ABC Manager functions
- Controlled liqueur costs maintained stock
- Managed servers and kitchen staff
- Customer Service
Service Associate
ServiceMax
01.1999 - 11.1999
- Merchanded product lines in 20 new stores
- Ensured proper inventory levels at Home Depot and Lowes stores
- Checked for faulty merchandise and performed RMA.
Department Head/Sales Associate
Home Depot
04.1997 - 12.1998
- Managed team of 20 inside garden department staff
- Daily inventory management
- Weekly team meetings
- 3 month inventory forecasting
Education
Bachelor of Arts - Businees
West Virginia University
Morgantown, WV05.2024
Associate of Science - Administration of Justice
Northern Virginia Community College
Annandale, VA08.2011
Skills
- Staff management
- Strategic Business planning
- Contract management
- Budget
- Project management
- Carrier Relations
- PCI/Hipaa Compliance
- Advanced Contact Center solutions
Timeline
Lead Healthcare Consultant
Avaya Inc
02.2024 - 03.2025
Manager IT Voice Communications
INOVA Health System
01.2004 - 02.2024
TechnicianII
NextiraOne
05.2000 - 12.2003
Bartender/Assistant Manager
CJ Nickels Restaurant
10.1999 - 09.2000
Service Associate
ServiceMax
01.1999 - 11.1999
Department Head/Sales Associate
Home Depot
04.1997 - 12.1998
Bachelor of Arts - Businees
West Virginia University
Associate of Science - Administration of Justice
Northern Virginia Community College
Similar Profiles
Marissa Rodriguez-CruzMarissa Rodriguez-Cruz
Service Delivery Manager at Avaya IncService Delivery Manager at Avaya Inc
Barry WellsBarry Wells
APS Managing Principal (Technical Program Manager) at Avaya IncAPS Managing Principal (Technical Program Manager) at Avaya Inc
Ajay KatochAjay Katoch
Subject Matter Expert at Avaya IncSubject Matter Expert at Avaya Inc
Ann CookAnn Cook
Substitute Aid at Jefferson County Board Of EducationSubstitute Aid at Jefferson County Board Of Education
James ByrdJames Byrd
Senior Director of IT - Voice/Data at Livingston International IncSenior Director of IT - Voice/Data at Livingston International Inc