JAMES MATHENGE
Hvac Installer
Aydlett,NC
Summary
Experienced with performing HVAC installations, ensuring system efficiency and reliability. Utilizes advanced diagnostic tools and techniques to identify and resolve issues swiftly. Knowledge of safety protocols and best practices to guarantee safe and compliant work environments.
Overview
13
13
years of professional experience
3
3
Certification
Work History
HVAC Installer
R.A. HOY HEATING & AIR CONDITIONING
10.2022 - Current
- Assembled air ducts, pipes, discharge valves and flues to central heating and cooling equipment.
- Removed old equipment from customers' homes and cleaned up areas to prepare for new installations.
- Increased client comfort levels by appropriately sizing and installing heating, ventilation, and air conditioning systems based on specific needs.
Assistant Manager
7-Eleven
10.2021 - 10.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Cashier
Lowe's
01.2021 - 09.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Bar Assistant
Waves Resort Corpus Christi
07.2019 - 12.2019
- Contributed to increased sales by upselling premium beverages and promoting special offers.
- Provided support during special events, coordinating with event organizers for seamless execution of beverage services.
Captain Waiter
The Royal Golf Club
10.2017 - 04.2019
- Showed high-level understanding of fine dining standards and practices.
- Trained new hires on restaurant policies, menu offerings, and service techniques for seamless integration into the team.
- Coordinated foodservice operations between kitchen staff and dining room servers.
Waiter
Cut by Wolfgang Puck Restaurant
09.2016 - 09.2017
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Barista
The Four Seasons Hotel
01.2015 - 10.2016
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Sales Associate
Naivas Supermarket
02.2012 - 12.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Built relationships with customers to encourage repeat business.
Education
Diploma Sales And Marketing
Diploma- Visionary Computer Training Centre
Nairobi Kenya01.2013
Diploma In Computer Studies
Visionary Computer Training Centre
Nairobi Kenya01-2012
High School Diploma -
Raichiri Secondary School
Nairobi,Kenya01.2010
Skills
- Customer Service
- Inventory control procedures
- Excellent communication skills
Languages
English
Full Professional
Swahili
Native or Bilingual
Interests
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I like trying new recipes and food trends
- I enjoy helping others and giving back to the community
- DIY and Home Improvement
Certification
- Customer Service In Supermarkets DMS ltd 2012 Oct
- Holistic Bar & Beverage Solutions Fluid Dynamics 2015 Feb
- Hotel Pre-Opening Team Four Season Hotel Bahrain Bay 2015 March
Timeline
HVAC Installer
R.A. HOY HEATING & AIR CONDITIONING
10.2022 - Current
Assistant Manager
7-Eleven
10.2021 - 10.2022
Cashier
Lowe's
01.2021 - 09.2021
Bar Assistant
Waves Resort Corpus Christi
07.2019 - 12.2019
Captain Waiter
The Royal Golf Club
10.2017 - 04.2019
Waiter
Cut by Wolfgang Puck Restaurant
09.2016 - 09.2017
Barista
The Four Seasons Hotel
01.2015 - 10.2016
Sales Associate
Naivas Supermarket
02.2012 - 12.2013
Diploma Sales And Marketing
Diploma- Visionary Computer Training Centre
Diploma In Computer Studies
Visionary Computer Training Centre
High School Diploma -
Raichiri Secondary School
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