Jameson Rivers
Arise
Dearborn,MI
20
years of professional experience
Dynamic professional with experience in customer service and team management. Known for strong critical thinking and computer proficiency. Committed to improving response times and ensuring customer retention through effective collaboration.
Work History
Customer Service Representative
6 Months- Resolved escalated issues promptly, ensuring customer satisfaction and retention.
- Assisted customers with inquiries, providing accurate information and effective solutions.
- Utilized CRM software to manage customer interactions and track service requests efficiently.
- Collaborated with team members to improve response times and streamline support processes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Shift Manager in Training
11 Months- Oversaw daily shift operations, maintaining efficient workflow and optimal staffing levels.
- Ensured compliance with food safety regulations and quality control measures during shifts.
- Managed inventory levels, conducted stock checks, and coordinated supply orders effectively.
- Assisted in training new team members on operational procedures and customer service standards.
- Collaborated with management to implement promotional initiatives and drive sales growth.
Caregiver
1 Year 9 Months- Assisted residents with daily living activities, ensuring comfort and dignity.
- Administered medications accurately, following prescribed schedules and safety protocols.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Assisted with dressing guidance, grooming, meal preparation.
Pharmacy Technician
3 Years 5 Months- Assisted pharmacists in medication preparation and patient consultations to enhance service quality.
- Processed prescriptions accurately and efficiently using pharmacy management software.
- Maintained inventory levels, ensuring timely restocking of medications and supplies.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
Market Sponsor
1 Year 4 Months- Demonstrated self-motivation by completing tasks independently and efficiently.
- Collaborated with team to meet tight deadlines in a busy retail setting.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Education
GED
Medical Assistant - Medical Technology
- Honor Roll [Medical Assistant]
- 3.97 GPA
- Class President
Skills
Customer service
Conflict resolution
Active listening
Customer relationship management
Data entry
Computer proficiency
Microsoft Excel
Microsoft Outlook
Sales expertise
Inventory management
Interests
I like working with my hands and fixing things.
Dancing
Cooking
Exploring famous landmarks
historical sites
and cultural attractions in a new destination.
I enjoy helping others and giving back to the community.
DIY and Home Improvement
Auto Repair/Restoration
Watching Movies and TV Shows
Crafting and DIY Projects
Acting and Theater
Homelessness Outreach
Road Trips
Timeline
Customer Service Representative
Arise
10.2023 - 04.2024Read More
Shift Manager in Training
Arbys Resturant
06.2021 - 05.2022Read More
Caregiver
Brookdale Assisted Living
03.2015 - 12.2016Read More
Pharmacy Technician
Walmart
09.2007 - 02.2011Read More
Market Sponsor
Target
07.2004 - 11.2005Read More
North Haven High School
GED
Read More
Lincoln Tech
Medical Assistant from Medical Technology
Read More