James W. Hamilton III
Landisburg ,PA
Summary
A seasoned professional from Rohrer Bus Service, I excel in transforming new hires into productive team members through innovative training and mentoring. My expertise in technical diagnostics and customer service, coupled with a strategic approach to problem-solving and team collaboration, has significantly enhanced operational efficiency and service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Manager
Messick's Farm Equipment
Carlisle, PA
10.2025 - Current
- Oversaw service department operations, ensuring efficient workflow and high customer satisfaction.
- Managed scheduling of service appointments, optimizing technician time and resource allocation.
- Coordinated with parts department to ensure availability of necessary components for repairs.
- Analyzed service reports to identify trends and areas for process improvement.
- Led team meetings to discuss performance metrics and set departmental goals for efficiency improvements.
- Fostered positive relationships with customers, addressing concerns promptly to enhance service loyalty.
- Resolved customer complaints in professional and timely manner.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Analyzed service reports to identify areas of improvement.
Parts Technician
Messick's Farm Equipment
Carlisle, PA
04.2025 - 09.2025
- Managed inventory control processes to ensure accurate stock levels and timely replenishment.
- Operated parts management systems to track orders and streamline fulfillment operations.
- Assisted in identifying and sourcing quality replacement parts for agricultural equipment repair.
- Collaborated with service technicians to facilitate efficient parts distribution and minimize downtime.
Customer Support & Service Training Manager
Rohrer Bus Service
Duncannon PA
06.2022 - 10.2024
- Streamlined onboarding processes for new hires, resulting in reduced downtime.
- Monitored trainee progress through regular assessments, providing actionable feedback for improvement.
- Trained staff during demonstrations, meetings, conferences, and workshops.
- Trained new hires to perform cross-training exercises with experienced workers.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted training courses and prepared videos for long-term use.
- Researched and obtained relevant course materials to achieve training objectives.
- Developed a culture of continuous improvement through ongoing coaching and support for all employees in their respective roles.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Partnered with senior management to align service training objectives with business goals.
Service Truck Operator
Rohrer Bus Service
Rohrer Bus Service
08.2020 - 06.2022
- Effectively communicated job status updates to supervisors, keeping them informed of progress at all times.
- Collaborated with team members to troubleshoot complex mechanical problems, finding innovative solutions.
- Upheld high standards of professionalism while interacting with clients during service calls.
- Maintained clean and organized workspaces, promoting a safe working environment for all staff members.
- Spoke professionally with drivers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Answered roadside assistance calls for tows and other vehicle support.
- Managed service calls and maintenance needs of 4 local school bus fleets remotely and at different locations.
Diesel Technician
Rohrer Bus Service
Duncannon, PA
09.2017 - 08.2020
- Removed components and completed repairs or installed new replacements.
- Assessed equipment for damage, wear, battery life, and fluid levels.
- Expedited repair turnaround times with the ability to analyze complex mechanical problems and develop appropriate solutions efficiently.
- Maintained safe working conditions by keeping shop areas clean and free from unneeded items.
- Performed vehicle lubrication and DOT safety inspections.
- Troubleshot systems, traced problems and diagnosed root causes.
- Refined diagnostic skills across various diesel engine models, ensuring accurate identification of underlying issues for targeted repairs.
Education
Bachelor Of Mechanical Engineering -
Harrisburg Area Community College
Harrisburg, PADiesel Technology -
Central Pennsylvania Diesel Institute
Liverpool PA03.2018
High School Diploma -
Susquehanna Valley Diploma Program
Harrisburg, PA2016
Skills
- Coaching and Mentoring
- Technical knowledge
- Training delivery
- Curriculum Design
- Customer Assistance
- Relationship Building
- New Hire Training
- Sales Training
- Coaching and training
- Industry Expertise
- Teamwork and Collaboration
- Problem-Solving
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Organizational Skills
- Active Listening
- Strategic thinker
- Decision-Making
- Self Motivation
- Task Prioritization
- Employee Training
- Professionalism
Accomplishments
2017 Earned BSA Eagle Scout award
Certification
- Class A CDL with Passenger, Air brake, Doubles/Triples, Tanker and School Bus endorsements.
- Cummins ISB certification
- ASE 609 certification
- Pennsylvania State Safety Inspection License
- System Certified on Detroit DD5 engine platform
- HV3 safety certification for electric vehicles through Thomas Built Bus and Freightliner Custom Chassis Corporation.
- Braun wheelchair lift certification
- Ricon wheelchair lift certification
- Thomas C2 expert certified on body systems and electrical
- Chec-tool engineer certification through DTNA
- PA- Notary
Positions Held
President of Perry County Old Iron Collectors
West Perry School Board Director
JOC Member at Cumberland Perry CTC
Vice President of Landisburg Lions Club
OAC Member for the Diesel Technology program at the Cumberland Perry and Dauphin County CTC
Timeline
Service Manager
Messick's Farm Equipment
10.2025 - Current
Parts Technician
Messick's Farm Equipment
04.2025 - 09.2025
Customer Support & Service Training Manager
Rohrer Bus Service
06.2022 - 10.2024
Service Truck Operator
Rohrer Bus Service
08.2020 - 06.2022
Diesel Technician
Rohrer Bus Service
09.2017 - 08.2020
Bachelor Of Mechanical Engineering -
Harrisburg Area Community College
Diesel Technology -
Central Pennsylvania Diesel Institute
High School Diploma -
Susquehanna Valley Diploma Program