Jami Baker
Tucson,AZ
Summary
Energetic and Passionate Manager with more than 10 years of experience in hospitality and customer service settings. Talented leader loves coaching and developing employees to achieve success. Driven and striving to obtain exceptional results.
Overview
12
12
years of professional experience
Work History
FOH Manager
Applebee's Grill + Bar
Tucson, AZ
12.2018 - 10.2023
- Conducted regular inventory checks and placed orders for additional supplies as needed.
- Monitored employee performance to ensure compliance with company standards.
- Reviewed monthly financial statements with management team in order to evaluate overall performance.
- Assigned tasks to FOH staff members according to their abilities and experience levels.
- Maintained accurate records of daily transactions, including cash, credit card and check payments.
- Provided guidance and support to FOH personnel when dealing with difficult customers or situations.
- Scheduled shifts for FOH staff based on store traffic forecasts and labor budget requirements.
- Resolved customer complaints in a professional manner while maintaining brand integrity.
- Managed all aspects of cash handling processes including deposits, withdrawals, change orders and reconciliations.
- Created weekly schedules for FOH staff that optimized efficiency while meeting labor cost goals.
- Ensured all necessary documents were completed accurately such as accident reports or time sheets.
- Analyzed operational data such as sales reports, customer feedback surveys and other metrics to identify opportunities for improvement.
- Ensured the restaurant complied with health regulations by conducting regular inspections of food storage areas, equipment and surfaces.
- Implemented strategies designed to increase sales revenue through upselling techniques or menu changes.
- Developed and implemented customer service standards to ensure consistent quality of service.
- Encouraged team collaboration among front-of-house employees in order to create an enjoyable work environment.
- Performed weekly safety inspections of the premises including checking emergency exits and fire extinguishers.
- Trained new staff on proper customer service techniques, policies and procedures.
- Coordinated with back-of-house managers regarding kitchen operations such as inventory control or staffing needs.
- Ensured compliance with health and safety regulations in all areas of the restaurant.
- Developed strategies to improve customer satisfaction ratings within the restaurant.
- Assisted with training new staff members on proper customer service techniques.
- Monitored dining room cleanliness and tidiness at all times.
- Performed daily opening and closing duties such as setting up registers, counting money.
- Organized seating arrangements for guests, ensuring maximum capacity of the restaurant was reached.
- Supervised the performance of waitstaff to ensure they were providing excellent service to customers.
- Processed payments from customers using various payment methods.
- Greeted customers and addressed their needs in a friendly and professional manner.
- Ensured that all front-of-house operations ran smoothly and efficiently.
- Promoted a positive work environment by encouraging collaboration among team members.
- Tracked sales data and generated reports on sales trends within the restaurant.
- Worked closely with chefs to ensure timely delivery of food orders to tables.
- Provided support to servers when needed during busy periods or peak hours.
- Checked quality of food before it was served to customers.
- Oversaw employee recruiting, hiring, performance management and discipline.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
- Directed front of house operations to deliver positive guest experiences through friendly service and attention to guest needs.
- Assigned work tasks and activities, prepared schedules and managed staffing.
- Controlled and maintained labor costs through careful scheduling.
- Interviewed, hired and trained new employees.
- Coached and developed team members to support employee growth and development.
- Built strong, respectful employee relationships to drive employee satisfaction in high turnover industry.
- Maximized profit and revenue through upselling and cross-selling techniques.
General Manager
Mcdonalds, Cowgill Organization
Tucson, AZ
04.2012 - 09.2018
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Conducted regular meetings with senior management team to review progress against established objectives.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Oversaw product development initiatives from concept through completion stages.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Trained employees on duties, policies and procedures.
- Recruited, interviewed and hired qualified staff for open positions.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments, and direction.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Guided management and supervisory staff to promote smooth operations.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Led employee evaluations with constructive feedback to boost performance.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Formed and sustained strategic relationships with clients.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored progress by establishing plans, budgets and measuring results.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
Education
Associate Degree in Science in Management - Business Management
Post University
Waterbury, CT12-2018
Bachelor of Science - Business Leadership Capstone
Hamburger University
Oak Brook, IL05-2016
OTP 2 -
McDonalds
Tucson, AZ05-2016
Skills
- Hygiene standards
- Menu knowledge
- Guest Relations
- Service prioritization
- POS system operations
- Restaurant Operations
- Training and coaching
- Task Delegation
- Upselling strategies
- Performance Evaluation
- Health Code Compliance
- Staff Supervision
- Emergency Procedures
- Staff Management
- Employee Scheduling
- Assignment Delegation
- Quality Standards
- Policy Enforcement
- Hiring
- Staff Motivation
- Team Oversight
- Order Accuracy
- Conflict Resolution
- Customer Recovery
Certifications
- Servsafe Feb 2022 - Feb 2027
- Title 4 AZ Liquor Law Manager Certification Completion.
- OTP2
Timeline
FOH Manager
Applebee's Grill + Bar
12.2018 - 10.2023
General Manager
Mcdonalds, Cowgill Organization
04.2012 - 09.2018
Associate Degree in Science in Management - Business Management
Post University
Bachelor of Science - Business Leadership Capstone
Hamburger University
OTP 2 -
McDonalds