Stephenie Ray
Barneveld,WI
Summary
Proactive leader known for enhancing guest relations and ensuring service excellence. Experience in staff mentoring and conflict resolution, committed to fostering a collaborative team environment that prioritizes guest satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
FOH Manager
Vintage Brewing Company
Cross Plains, WI
09.2024 - Current
- Assisted in managing daily front-of-house operations to enhance guest experience.
- Supported staff training initiatives to promote service excellence and adherence to standards.
- Collaborated with kitchen team to ensure timely food delivery and order accuracy.
- Monitored inventory levels of supplies and ordered accordingly.
- Ensured compliance with health codes, safety regulations, and company policies through diligent oversight of daily operations.
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
- Collaborated with chefs to create seasonal menus and promotional offers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Trained and supervised staff in cocktail preparation and customer service techniques.
Server/Bartender
Nikos Red Mill Tavern
Woodstock, IL
10.2021 - 03.2024
- Delivered exceptional customer service through attentive communication and timely order fulfillment.
- Managed multiple tables efficiently, ensuring guest satisfaction and prompt service during peak hours/ large events or concerts.
- Trained new servers on restaurant policies, menu items, and customer engagement techniques.
- Participated in team meetings to discuss performance metrics and strategies for improving service quality.
- Handled up to 30 people group walk-ins alone giving high quality customer service and experience.
Merchandise Associate
Harley Davidson Inc
Woodstock, IL
06.2020 - 10.2021
- Managed inventory levels to ensure optimal stock availability and reduce excess merchandise.
- Enhanced visual merchandising displays, improving customer engagement.
- Assisted in training new associates on product knowledge and operational procedures for efficient workflow.
- Processed sales transactions accurately while maintaining a high level of customer service.
- Assisted customers in identifying leather jackets and clothing that met their fit and comfort preferences.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
Education
High School Diploma -
Harry D. Jacobs
Algonquin, IL05.2020
Skills
- Marketing support
- Complaint handling
- Reservation handling
- Hygiene standards
- Point of sale systems
- Policy enforcement
- Conflict resolution
- Training and mentoring
- Team building
- Quality standards
- Staff motivation
- Guest relations
Certification
- Operators License - September 2023
- Food Handler Permit - 2020
Timeline
FOH Manager
Vintage Brewing Company
09.2024 - Current
Server/Bartender
Nikos Red Mill Tavern
10.2021 - 03.2024
Merchandise Associate
Harley Davidson Inc
06.2020 - 10.2021
High School Diploma -
Harry D. Jacobs