Jami Daniels
Grand Junction,CO
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
18
18
years of professional experience
Work History
Sever
Reckless Brewing Company
10.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Shift Manager
Suds Brothers Brewery
08.2020 - 2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
Driver
Uber
07.2018 - 01.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
Gaming Bartender
Dotty's Casino
09.2015 - 07.2018
- Collaborated with fellow bartenders to ensure smooth operations during peak hours, resulting in exceptional customer satisfaction.
- Worked closely with management to develop strategies for increasing foot traffic during slower periods, leading to improved overall profits.
- Assisted with event planning for gaming tournaments, contributing to successful experiences for both participants and spectators.
- Demonstrated versatility by covering various roles within the establishment as needed, including server or prep cook responsibilities when necessary.
Bartender/ Cocktail Server/ Karaoke DJ
Club XS
03.2007 - 06.2015
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
Education
Graduated - Beauty School
Paul Mitchell
Las Vegas, NV04-2017
High School
Altamont High School
Altamont, UT05-2001
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Memory retention
- Customer service
- Cleanliness standards
Timeline
Sever
Reckless Brewing Company
10.2024 - Current
Shift Manager
Suds Brothers Brewery
08.2020 - 2024
Driver
Uber
07.2018 - 01.2020
Gaming Bartender
Dotty's Casino
09.2015 - 07.2018
Bartender/ Cocktail Server/ Karaoke DJ
Club XS
03.2007 - 06.2015
Graduated - Beauty School
Paul Mitchell
High School
Altamont High School