Jami Henderson
Maumee,OH
Summary
Results-driven retail leader with entrepreneurial experience in launching multiple stores. Expertise in driving sales and optimizing operations. Skilled in team leadership, customer service, and profitability strategies. Experienced in recruiting, training, and developing associates and managers to meet performance goals.
Overview
16
16
years of professional experience
Work History
Store Manager
Boot Barn
Perrysburg, Ohio
08.2025 - Current
- Supervised daily store operations, ensuring exceptional customer service and satisfaction.
- Trained and mentored staff on product knowledge and sales techniques, enhancing team capabilities and performance.
- Managed inventory levels, optimizing stock replenishment processes to meet customer demand.
- Conducted regular staff meetings to communicate goals and updates effectively.
- Implemented loss prevention strategies to safeguard store assets and resources.
Retirement Specialist
Dragon Financial
Toledo, OH
04.2022 - Current
- Crafted customized retirement strategies aligning with specific client needs and goals.
- Assisted in developing personalized retirement strategies for diverse client needs.
- Educated clients on retirement plans and investment options to enhance decision-making.
- Analyzed market trends to provide informed advice on retirement savings.
- Facilitated seminars and workshops on retirement planning and financial literacy.
Store Director
J.Crew Factory
Toledo, OH
08.2024 - 06.2025
- Oversaw financial management, including budgeting and cost control measures to optimize store profitability.
- Led daily store operations, ensuring compliance with company policies to maintain operational integrity.
- Trained and supervised staff to improve customer service skills, fostering a positive shopping experience.
- Developed staff schedules to optimize coverage during peak hours.
- Conducted regular performance evaluations to support employee development initiatives.
Sales Executive
David Fairclough Fine Jewelers
08.2023 - 08.2024
- Presented luxury jewelry collections to customers, emphasizing unique features and benefits.
- Cultivated client relationships, fostering loyalty and encouraging repeat business.
- Worked with team to enhance customer service in store.
Store Director
J.Crew Factory
09.2022 - 09.2023
Customer Account Specialist
McNaughton McKay Electric
07.2020 - 04.2022
Store Manager
fab’rik Easton, Columbus, OH
Columbus, OH
10.2019 - 08.2020
Store Manager, AJP GIA
Baranof Jewelers, Park City, UT
Park City, UT
06.2019 - 10.2019
Store Manager
Waxxpot, Columbus, OH
Columbus, OH
07.2018 - 06.2019
Sales Professional, AJP GIA
Diamond Cellar, Columbus, OH
Columbus, OH
11.2017 - 07.2018
Store Director
David Yurman, multiple locations
Las Vegas, NV
06.2010 - 11.2017
Education
Some College (No Degree) - Court Reporting
Las Vegas College
NVSome College (No Degree) - Hospitality Administration And Management
University of Nevada, Las Vegas
Las Vegas, NVSkills
- Retail operations management
- Customer relationship management
- Inventory oversight
- Visual merchandising strategies
- Financial analysis skills
- Staff training and development
- Team leadership
- Microsoft Office proficiency
- Outlook expertise
- Typing proficiency
- AJP certification with GIA
- Problem-solving abilities
- Effective communication skills
Timeline
Store Manager
Boot Barn
08.2025 - Current
Store Director
J.Crew Factory
08.2024 - 06.2025
Sales Executive
David Fairclough Fine Jewelers
08.2023 - 08.2024
Store Director
J.Crew Factory
09.2022 - 09.2023
Retirement Specialist
Dragon Financial
04.2022 - Current
Customer Account Specialist
McNaughton McKay Electric
07.2020 - 04.2022
Store Manager
fab’rik Easton, Columbus, OH
10.2019 - 08.2020
Store Manager, AJP GIA
Baranof Jewelers, Park City, UT
06.2019 - 10.2019
Store Manager
Waxxpot, Columbus, OH
07.2018 - 06.2019
Sales Professional, AJP GIA
Diamond Cellar, Columbus, OH
11.2017 - 07.2018
Store Director
David Yurman, multiple locations
06.2010 - 11.2017
Some College (No Degree) - Court Reporting
Las Vegas College
Some College (No Degree) - Hospitality Administration And Management
University of Nevada, Las Vegas